Food Safety and Quality Lead

Chick-fil-A; Kansas City (MO); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Chick-fil-A Kansas City is seeking an operations-focused leader to build a remarkable workplace. You will write the weekly schedule, release it every Friday, adjust hourly staffing for sales fluctuations, and ensure opening and closing coverage while honoring team availability and performance.

You will monitor goal versus actual reports, manage food safety procedures, oversee Daily SAFE and inspections, coach team leads, and drive quality by tracking Lean iPads, temperature checks, and guest

Descrição da oferta de emprego

Schedule: “Making the workplace a remarkable experience for our Team”

• Write the schedule
• Release the schedule every Friday at 5PM
• Write leadership schedule, rotating closing shifts and days off
• Adjust hourly staffing numbers to account for fluctuation in sales
• Monitor goal vs actual report to ensure the schedule accurately reflects time worked
• Schedules hours through the priority: availability, attendance, performance
• Monitors performance tracking sheet to decrease hours for team members with performance issues
• Focuses on the high performers and ensures they are prioritized with hours.
• Ensures there is always an opening team lead and a closing team lead.
• Approves/denies changes in availability with team members to ensure that the new availability fits into the requirement for their area.
• Approves/denies time off requests to ensure we have enough team members to work each day
• Approves/denies shift swaps and shift pickups
• Balances closing shifts for open availability team members so no one burns out

Food Safety: “Guarding the Brand and Winning Hearts Through a Clean and Food Safe Environment”

• Manages Food Safety Reports and creates systems to address shortcomings in current procedures.
• Oversees completion of Daily SAFE, ERQA, and Food Safety Walk-Thru
• Ensures all food safety procedures are being followed
• Personally temps chicken and checks labels through every shift
• Ensures the captain level and above knows what to look for with food safety issues and how to resolve them.
• Conducts a weekly Food Safety walkthrough and communicates the results with our team.
• Reviews previous Ecosure audits to ensure we never have a repeat issue
• Updates Food Safety walkthroughs when it is needed.
• Reviews daily walk-thru to identify common issues and implements systematic changes

Food Quality: “Consistent quality the guest can expect”

• Ensures a culture of prioritizing food quality over waste.
• Ensures all lean ipads are on and being followed.
• Tracks lean ipads to ensure accuracy and usage from all team members.
• Tracks and owns AHA system usage score.
• Tracks and owns AHA hold time
• Ensures all pans are being scanned in and out appropriately.
• The entire team follows the lean iPad’s number of how many items to keep in chutes.
• Fries are following hold time and freshness level.
• Tracks and manages CEM and guest feedback and relays information to the team.
• Breaks down our CEM Taste score every week to find focus points for the team.
• Completely owns the Deloitte QIV visit and ensures each Team Lead and above is trained with the visit.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.