Food Runner, Restaurant R'evolution

Sonesta Hotels International Corporation in; New Orleans (LA); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

HSA with Company Match

401(k) with Company Match

Paid Vacation & Sick Time

Paid Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels is seeking a fine dining service team member in New Orleans. You will follow brand standards, deliver meals from expediter to tables, and keep the service area clean and organized. You will also assist in training new staff and uphold daily opening/closing procedures.

You will work with colleagues to provide passionate guest service, applying the GUEST model to greet guests, use name and eye contact, anticipate needs, solve requests, and thank guests.

Qualifications

• Provides support to service teams in fine dining establishment by performing the following duties.
• Experience in hospitality service is advantageous.
• Able to follow brand standards and training.

Responsibilities

• Follow service guidelines according to the Brand standards in the Service Manual.
• Picks up food from expediter and delivers to table.
• Must keep service area and tools clean and organized.
• Assist in the training and mentoring of new staff.
• Must follow opening and closing checklists and sidework.
• Deliver passionate and engaging service to guests.
• Support the vision and mission of Restaurant R'evolution.

Skills

Guest service

Teamwork

Communication

Attention to detail

Job description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Provides support to service teams in fine dining establishment by performing the following duties.

What you’ll be doing

Key Job Functions

• Follow service guidelines according to the Brand standards in the Service Manual
• Picks up food from expediter and delivers to table
• Responsible for knowledge of all Food and Beverage menus
• Must keep service area and tools clean and organized.
• Responsible for returning all items to their zoned location
• Attends all ongoing training sessions.
• Assist in the training and mentoring of new staff
• Must follow all prescribed systems of organization and cleanliness
• Responsible for following all opening and closing checklists and sidework
• Maintain levels of quality and service as outlined in the Service Manual
• Must follow all daily and weekly cleaning schedules
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way"
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest’s name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.