Server Assistant, Restaurant R'evolution

Sonesta International Hotels Corporation; New Orleans (LA); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA with Company Match

401(k) Plan with Match

Paid Vacation

Paid Sick Time

Job summary

Sonesta International Hotels is seeking a friendly and attentive hospitality professional to join Restaurant R'evolution. You will follow brand service standards, clear tables, provide bread service, and assist front-of-house staff while maintaining a clean and organized station.

Training and ongoing development are provided, with opportunities to contribute to guest satisfaction and team success. The role emphasizes guest recognition, proactive service, and adherence to procedures, ensuring a

Responsibilities

• Follow service guidelines according to the Brand standards in the Service Manual.
• Clears plates between courses.
• Provides bread service according to Service Standards.
• Refills guest's water glasses.
• Assists the Front Servers and Captain as needed.
• Follows proper checkout procedures and proper cash handling procedures as outlines in the training material.
• Must keep service area and tools clean and organized.
• Responsible for returning all items to their zoned location.
• Attends all ongoing training sessions.
• Must follow all prescribed systems of organization and cleanliness.
• Must complete all before, during and after shift paperwork.
• Responsible for opening/closing checklists and side work.
• Must follow daily and weekly cleaning schedules.
• Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way."
• Other duties and responsibilities may be assigned.
• The employee may work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Key Job Functions

• Follow service guidelines according to the Brand standards in the Service Manual.
• Clears plates between courses.
• Provides bread service according to Service Standards.
• Refills guest's water glasses.
• Assists the Front Servers and Captain as needed.
• Follows proper check out procedures and proper cash handling procedures as outlines in the training material.
• Must keep service area and tools clean and organized.
• Responsible for returning all items to their zoned location.
• Attends all ongoing training sessions.
• Must follow all prescribed systems of organization and cleanliness.
• Must complete all before, during and after shift paperwork.
• Responsible for following all opening and closing checklists and side work.
• Must follow all daily and weekly cleaning schedules.
• Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way."
• Other duties and responsibilities may be assigned.
• The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Build solid relationship with your Colleagues

• Treat colleagues with respect and dignity
• Balances team and individual responsibilities
• Exhibits objectivity and openness to others' views
• Gives and welcomes feedback
• Contributes to building a positive team spirit
• Puts success of team above own interests
• Treats people with respect
• Keeps commitments
• Inspires the trust of others
• Works with integrity and ethically
• Upholds organizational values

Deliver Passionate & Engaging Service to our Guests

You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.

GUEST model

• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest’s name
• Establish/anticipate needs
• Solve and own all requests/complaints
• Thank everyone

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time