Food Runner - matchbox

Thompson-Hospitality; Silver Spring (MD); On-site; USD 21,000 - 26,000; Full time

Job summary

Matchbox is seeking a Food Runner to ensure guests receive hot, accurate orders with speed and a welcoming touch. You will work closely with kitchen and service staff to maintain a smooth flow of food from the line to the table, while engaging with guests to enhance their dining experience.

The role requires 18+ years of age, ability to work under pressure, and a flexible schedule including weekends and holidays. A positive attitude and teamwork are essential in our vibrant Matchbox environment.

Qualifications

• Must be at least 18 years old.
• Able to communicate effectively in the primary language of the workplace.
• Able to work calmly and effectively under pressure.
• Flexible shifts including weekends and holidays.

Responsibilities

• Deliver food orders to guests with speed and accuracy.
• Coordinate with kitchen and waitstaff to ensure smooth food flow.
• Provide attentive, friendly service and guest-focused experience.
• Maintain a clean and organized workstation and dining area.
• Know menu items and ingredients to answer questions and make recommendations.
• Act as a brand ambassador to create a welcoming atmosphere for guests.

Skills

Customer service

Teamwork

Communication

Staying calm under pressure

Flexible schedule

Job description

Overview

At Matchbox, we are all about bringing people together through delicious food and a vibrant dining experience. As a Food Runner, you will play a vital role in ensuring that our guests have a seamless and enjoyable dining experience. You'll be responsible for delivering our mouthwatering dishes to our guests with speed and precision, while providing exceptional service and creating memorable moments. Join our team at Matchbox and be part of an exciting journey in the world of hospitality.

Responsibilities

• Exude energy and enthusiasm as you deliver food orders to our guests, ensuring prompt and accurate service.
• Collaborate seamlessly with our kitchen and waitstaff to ensure smooth flow of food delivery and exceptional guest experience.
• Provide attentive and friendly service, going above and beyond to exceed guest expectations.
• Take pride in maintaining a clean and organized workstation and dining area.
• Be knowledgeable about our menu offerings and ingredients, able to answer guest inquiries and make recommendations.
• Act as a brand ambassador, creating a positive and welcoming atmosphere for our guests.

Qualifications

• At least 18 years of age
• Able to communicate effectively in the primary language of the work
• Able to work calmly and effectively under pressure
• Able to work flexible shifts and schedules, inclusive of weekends, and all holidays
• Ability to learn menu items and service procedures.
• Ability to take direction and to work in a team environment.
• Ability to work calmly and effectively under pressure.

Physical Requirements:

• Ability to stand and walk for extended periods (up to 8+ hours per shift)
• Ability to lift, carry, push, and pull up to 40-50 lbs (e.g., trays, dish racks, furniture)
• Frequent bending, stooping, kneeling, reaching, and twisting
• Manual dexterity to handle dishes, glassware, and cleaning tools safely
• Ability to work in a hot, wet, and noisy environment (kitchen and dining areas)
• Ability to navigate crowded spaces while carrying items safely
• Visual and auditory ability to identify spills, hazards, and guest needs

Who We Are:

Matchbox is a leading restaurant brand that has been bringing people together since 2003 with our mouth-watering wood-fired pizzas, mini burgers, and chef-inspired dishes. We are committed to providing a positive experience to every guest, client, and team member. Join Matchboxand be a part of our continued success and vibrant dining culture.

Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.