Food Runner/Busser

Omni Hotels & Resorts; Houston (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

Omni Hotels & Resorts is seeking an In-Room Dining Attendant for the luxurious Omni Houston Hotel, located in the Uptown Post Oak/Galleria area. This role is vital to providing a five-diamond quality dining experience for guests, handling orders efficiently and ensuring satisfaction.

Qualified candidates will have TABC and Food Handler certifications, clear communication skills in English, and preferably experience in in-room dining or customer service. Join us in delivering exceptional service in a refined hotel environment.

Qualifications

• TABC and Food Handler certifications are required.
• Ability to communicate clearly with guests and co-workers in English.
• Previous in-room dining service preferred.

Responsibilities

• Serve meals and beverages to guests promptly and accurately.
• Process and expedite Select Guest orders.
• Enter guest orders into the POS system according to standards.

Skills

Customer service

Clear communication in English

Cashiering

Order management

Education

TABC and Food Handler certifications

Tools

MICROS POS system

Job description

Omni Houston Hotel is a luxurious oasis located in the prestigious Uptown Post Oak/Galleria area of Houston. The hotel offers a refined environment with stunning views of the city and a resort‑style pool area.

Position Overview

The In‑Room Dining Attendant is the primary point of contact for guests who want a five‑diamond quality in‑room meal or beverage experience. The attendant closes checks to the correct account and delivers orders efficiently and accurately, ensuring timely and accurate service.

Key Responsibilities

• Follow Omni guidelines for up‑selling to enhance revenue and guest satisfaction.
• Process and expedite Select Guest (loyalty program) orders.
• Follow Omni's "Moments of Service" guidelines for receiving guest orders via telephone and in person during delivery.
• Confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details.
• Set up room service trays and tables to prepare for incoming orders.
• Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms.
• Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner.
• Present checks to guests and obtain payment.
• Close out all payments/signed checks.
• Perform order‑taker duties and answer room‑service telephone.
• Serve alcoholic/non‑alcoholic beverages in accordance with federal, state, local and company regulations.
• Enter all guest orders into our point‑of‑sale system (MICROS) according to Omni standards.
• Ensure all proper details about the order and pricing/delivery times are communicated to the kitchen and room‑service delivery teams according to our standards.
• Work closely with other In‑Room Dining Attendants, accurately communicating relevant order information to ensure all orders are delivered efficiently and to the guest's specifications.

Qualifications

• TABC and Food Handler certifications are required.
• Must be able to work a varied schedule, including nights, holidays, and weekends.
• Ability to communicate clearly with guests and co‑workers in English, both verbally and in writing.
• Working knowledge of computers and telephone systems.
• Previous customer service experience preferred.
• Previous cashiering experience preferred.
• Previous in‑room dining service preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.