Birdies Server AM

Omni Hotels & Resorts; Houston (TX); On-site; USD 20,664 - 30,307; Full time

Job summary

Omni Houston Hotel is seeking a friendly and motivated Birdies Server to greet guests, take orders, and ensure impeccable service in a fast-paced dining environment.

The role requires knowledge of menus, beverage offerings, and strong guest relations, with multiple certifications beneficial. Join a team committed to exceptional service and hospitality excellence at our Uptown Houston location.

Qualifications

• 1 year serving experience at a quality establishment.
• TABC and Food Handler certifications required.
• WineQuest certification must be obtained.

Responsibilities

• Greet guests promptly with a pleasant smile and provide superior service.
• Answer questions and suggest menu items.
• Record orders in MICROS system and process payment.
• Maintain table settings and station cleanliness.
• Coordinate with culinary team on meal requirements and allergies.
• Complete closing duties and other tasks as assigned.

Skills

Customer service

Cash handling

Mobility/standing

Education

TABC Certification

Food Handler Certification

WineQuest Certification

Tools

MICROS POS system

Job description

Omni Houston Hotel

Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Omni Houston features the finest in Houston accommodations with sensational views of Downtown Houston and the beautiful resort-style pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all the excitement that Houston, has to offer.

The Omni Houston Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, the Omni Houston Hotel may be your perfect match.

Position Overview

It is the responsibility of the Birdies Server to wait on tables promptly, courteously and to serve the guest in any way possible.

Key Responsibilities

• Greet guests when entering the restaurant with a pleasant smile and superior customer service.


• Must have full familiarity with menus and full knowledge of beverage offerings.


• Polish and clean water glasses in assigned station before opening hours.


• Maintain tabletop standards and ensure salt, pepper, and sugar caddies are full at all times.


• Take orders and answer questions/offer suggestions on menu selections.


• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.


• Record transaction in MICROS system at time of order.


• Check in with guests to ensure satisfaction with each food course and/or beverage.


• Present accurate check to guest and process payment.


• Maintain cleanliness of work areas throughout the day.


• Clean and set up tables.


• Complete closing duties.


• Complete other tasks as assigned by management.

Qualifications

• Must be able to work in a fast paced environment


• 1 year serving experience with a quality establishment


• TABC and Food Handler certifications are required


• Must become WineQuest certified


• Previous cash handling experience preferred


• Must be able to lift at least 20 lbs


• Must be able to stand and walk for an extended period of time or for an entire shift


• Must be able to work flexible shifts including nights, weekends, and holidays

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.