Food Runner

Silver Brands; South Riding (VA); On-site; USD 17,908 - 22,041; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K plan

Employee Assistance Program

Referral Bonus Program

Meal Discounts

Gym membership discounts

Work shoe discounts

Job summary

Silver Brands is hiring a Food Runner in South Riding, Virginia. This role is essential for delivering Silver Diner brand hospitality to guests while efficiently generating sales and delivering orders. Candidates should enjoy a fast-paced environment with the ability to multi-task and maintain a positive attitude.

Responsibilities include ensuring accurate order delivery, supporting servers during transitions, and maintaining a clean working environment. Experience in a casual restaurant is preferred, and required availability includes weekends and holidays.

Qualifications

• Preferred: 1-2 years experience as a Server in a casual restaurant.
• Previous serving experience is preferred.
• Experience in the restaurant industry is preferred.

Responsibilities

• Support a Server as assigned by Manager.
• Ensure every order is delivered 100% correct.
• Run food to guests supporting Servers.

Skills

English communication skills

Ability to multi-task

Customer Hospitality

Organization

Energetic personality

Job description

Title

Food Runner (FR)

Reports To

Managers and OP/GM

Desired Characteristics

• Reasonable English communication skills
• Physically fit to be able to withstand long periods of time on feet
• Able to multi-task
• Overall appearance reflective of the Brand
• Contagiously friendly, outgoing, and energetic
• Sense of urgency
• Exceptional aptitude for Guest Hospitality
• Able to think and act quickly while maintaining self-composure
• Organized
• Enthusiastic
• Able to meet all schedule requirements
• Energetic

Position Overview

The Food Runner is the key Associate in delivering the Silver Diner brand to our Guests. You are responsible for providing Silver Diner hospitality to our Guests, generating sales, delivering food and beverage orders, and properly handling POS functions. It’s a position designed to grow into a Server role.

Responsibilities

• Support a Server as assigned by Manager
• Ensure every order is delivered 100% correct
• Run food to guests supporting Servers using position points to ensure proper delivery:
  • Salads and Appetizers
  • All entrees
  • Desserts
  • Beverages
  • Re-cooks and on the fly orders
  • Serve and announce dish with appropriate condiments
  • Always ask Guests if there is anything else you get for them
  • Pre-bus dirty plates as Guests finish and deliver to dish room
  • Take dirty plates from Server and deliver to dish room
  • Complete bus of and reset, table
  • Knowledge of all food and beverage specs
  • Maintaining a clean station stocked to Silver standards
  • Complete all assigned side work
  • Work as part of a team, communicating clearly and constructively

Brand Delivery

• Be on time for work
• Maintain a positive, fun-oriented attitude to your work
• Keep yourself, your uniform and your station sparkling clean at all times
• Strictly follow all uniform standards
• Knowledge of SMG scoring standards for Speed of Service and Accuracy of Order
• Know and ensure delivery of the Silver Diner Brand

Cost Balancing

• Properly portion all self-service items (i.e.: Soups, creamers, butters etc.)

Other Duties And Tasks

• Perform any additional duties or tasks as reasonably assigned by managers

Performance Measures

• Positive sales growth
• Guests are happy and there are no complaints

Required Education And Licensing

Silver Diner values education through on-the-job learning and formal education.

Required Experience

• Preferred: 1-2 years experience as a Server in a casual restaurant.
• Previous serving experience is preferred.
• Experience in the restaurant industry at any positions is preferred.

Physical Requirements

The work area includes food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop, and wipe. Able to tolerate proper use of cleaning and sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law.

Availability

• Weekend and holiday availability required.
• Legal age to serve alcoholic beverages required.

Benefits

• Medical, dental, and vision insurance
• 401K plan
• Employee Assistance Program
• Referral Bonus Program
• Meal Discounts
• Gym membership discounts
• Work shoe discounts and more!