Job Description
Title: Service Bar (SB) – Reports to: Managers and OP/GM
The following position description is not all-inclusive and is subject to change.
Desired Characteristics
- Reasonable English communication skills
- Physically fit to be able to withstand long periods of time on their feet
- Able to multi‑task
- Overall appearance reflective of the Brand
- Contagiously friendly, outgoing, and energetic
- Sense of urgency
- Exceptional aptitude for Guest Hospitality
- Able to think and act quickly while maintaining self‑composure
- Organized
- Enthusiastic
- Able to meet all schedule requirements
- Energetic
Position Overview
The Service Bartender is the key Associate in delivering the Silver Diner brand to our Bar Guests. You are responsible for providing Silver Diner hospitality to our Guests, supporting servers and bartenders with craft beverages and prepping bar syrups and stocking. It is a position designed to grow into a bartender role.
Responsibilities
- Support the bartender as assigned by Manager
- Create and deliver all alcoholic beverages to Silver Diner standards
- Ensure every order is delivered 100% correct
- Run beverage and food to bar guests, supporting bartenders using position points to ensure proper delivery:
- Salads and Appetizers
- All entrees
- Desserts
- Beverages
- Re‑cooks and on‑the‑fly orders
- Serve and announce dishes with appropriate condiments
- Always ask Guests if there is anything else you can get for them
- Pre‑bus dirty plates as Guests finish and deliver to dish room
- Take dirty plates from bartender and deliver to dish room or bar dish area
- Complete bus of and reset tables and bar
- Knowledge of all food and beverage specs
- Maintain a clean station stocked to Silver Diner standards
- Complete all assigned side work
- Work as part of a team, communicating clearly and constructively
Brand Delivery
- Be on time for work
- Maintain a positive, fun‑oriented attitude to your work
- Keep yourself, your uniform, and your station sparkling clean at all times
- Strictly follow all uniform standards
- Knowledge of SMG scoring standards for Speed of Service and Accuracy of Order
- Know and ensure delivery of the Silver Diner Brand
Cost Balancing
- Properly portion all self‑service items (i.e., Soups, creamers, butters, etc.)
Other Duties And Tasks
- Perform any additional duties or tasks as reasonably assigned by managers
Performance Measures
- Positive sales growth
- Guests are happy and there are no complaints
Benefits and Growth Opportunities
- Medical, dental, and vision insurance
- 401(K) plan
- Employee Assistance Program
- Referral Bonus Program
- Meal discounts
- Gym membership discounts, work shoe discounts, and more
- Opportunity for growth including training, supervision, and managerial roles; over 60% of managers and 100% of GMs promoted from within
Required Education and Licensing / Certification
Silver Diner values education from on‑the‑job learning demonstrated through consistent career growth as well as formal education.
Required Experience
Preferred: minimum 1–2 years experience as a barback or service bar in a casual restaurant.
Physical Requirements
The work area includes food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk‑in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10–12 hours per day. Requires continuous reaching, bending, lifting, carrying, stooping, and wiping. Must tolerate cleaning and sanitizing products, frequent hand washing, and be of legal age to serve alcoholic beverages according to applicable state law.
Availability and Age Requirements
- Weekend and holiday availability is required for this position
- Must be of legal age to serve alcohol to be considered for this position