Food Runner

GreatHorse; Massachusetts; On-site; USD 21,000 - 28,000; Full time

Job summary

GreatHorse in Hampden, Massachusetts, seeks a Food Runner to deliver orders from the kitchen to members and guests, providing an excellent member experience. The role requires availability for nights, weekends, and holidays, with duties spanning order accuracy, menu knowledge, and flexible teamwork.

Candidates should be able to interact with members, handle fast-paced service, and maintain professionalism while supporting banquet and dining operations at this private club.

Qualifications

• Must be at least 16 years old.
• Must wash hands regularly according to guidelines.
• Able to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Interact with members while performing service duties.
• Assess members' needs and preferences and make recommendations.
• Become proficient in food and beverage menu knowledge.
• Stay guest-focused and nurture an excellent guest experience.
• Understand and read food orders.
• Confirm that each order has appropriate preparation, plate, garnish, condiment, and necessary serving utensils and is complete before taking it to a guest.
• Deliver food orders from the kitchen to customers' tables rapidly and accurately.
• Learn and understand all table and position numbers according to the floor plans.
• Communicate food orders to chefs, noting priorities and special requests (e.g., allergies).
• Assist with setup and breakdown of food and beverage events.
• Maintain attendance consistent with policies and adapt to business needs.

Skills

Experience as a food runner

Good oral communication

Multi-tasking

Calm under pressure

Job description

GreatHorse History

GreatHorse is a private club in Hampden, Massachusetts, where everyone will feel completely at home in our opulent mountain retreat. Our members enjoy world-class golf and unparalleled clubhouse amenities such as the outdoor pool, private spa, fitness center, golf simulators, tennis courts, and the restaurant and bar. It's different at GreatHorse.

The Story Behind the Name

As one of the most sought-after breeders in the nation, the Antonacci family has been synonymous with racing greatness and integrity for over 50 years. Their involvement as owners and breeders in five Hambletonian Champions with some of the greatest racehorses the sport has ever seen makes them well-known on harness racing's biggest stages. To reflect this proud history, they selected GreatHorse, English for "Gran Cavallo," the title of Leonardo Da Vinci's magnificent horse statue.

Position Summary

The Food Runner is responsible for providing an excellent member experience within our private lifestyle club and quickly and accurately delivering orders from the kitchen to members and guests. The food runner must be available to work nights, weekends, and holidays.

Your Role

• Interact with members while performing service duties.
• Assess members' needs and preferences and make recommendations.
• Become proficient in food and beverage menu knowledge.
• Stay guest-focused and nurture an excellent guest experience.
• Understand and read food orders.
• Confirm that each order has appropriate preparation, plate, garnish, condiment, and necessary serving utensils and is complete before taking it to a guest.
• Arrange food orders according tothe table and position numbers on a tray
• Deliver food orders from the kitchen to customers' tables rapidly and accurately.
• Learn and understand all table and position numbers according to the floor plans.
• Acting as the point of contact and communicating food orders to chefs, especially paying attention to priorities and special requests of the members, such as food allergies
• Understand and complete all side work as required.
• Comply with all food and beverage regulations.
• Assist with the setup and breakdown of all food and beverage events
• Work cooperatively with the expo on duty to assist in preparing plates, garnishes, and condiments that accompany the dish.
• Maintains reasonable, regular, and punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), Family Medical Leave Act (FMLA), and other federal, state, and local standards.
• Adapts to changing duties, as required, based on business needs.

Your Skills

• Experience as a food runner is a plus
• Follow all steps of the services as covered in training.
• Multi-tasking abilities.
• Good oral communication skills
• Ability to remain calm and professional in a fast-paced work environment.

Desirable requirements

• Must be at least 16 years old.
• Have a good attitude and participate as a member of the team.
• Must wash hands regularly according to guidelines
• Comply with all safety and sanitation guidelines and understand and follow the allergy procedures of the restaurant.
• Understanding of restaurant/club etiquette
• Able to work a flexible schedule, including nights, weekends, and holidays.

Physical Demands

Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.), most of the workday.
• Required to exert physical effort to handle objects over 30 pounds.
• Required to walk or stand for long periods.
• Work in a confined, crowded space with variable noise and light levels.

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GreatHorse, LLC EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.