Food Programs Specialist

Access; Medford (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

ACCESS is seeking a Food Programs Specialist to provide administrative, operational, and programmatic support for the Food Programs Department in Medford, Oregon. You will serve as a key contact for participants, volunteers, community partners, and staff to ensure efficient daily operations.

The role includes data management, website/ materials support, and coordination of pantry services and events. Strong communication and organizational skills are essential for success.

Qualifications

• Minimum 1 year of administrative office support experience.
• At least 2 years of customer service experience.
• Proficient in Microsoft Office and data management.
• Strong written and oral communication skills.

Responsibilities

• Provide administrative and operational support for the Food Programs Department.
• Serve as primary contact for participants, volunteers, community partners and staff.
• Maintain records, files, databases, SOPs and program documentation.
• Enter, update, and manage information across multiple databases and platforms.
• Assist with volunteer onboarding, scheduling, and recognition activities.
• Support food programs, pantry services, and community events as needed.
• Assist with grant reports and administrative support for grant spending.
• Perform field-based responsibilities and special projects as assigned.

Skills

Administrative support

Customer service

Microsoft Office

Data entry

Organizational skills

Interpersonal communication

Tools

Excel

Database management

Job description

The Food Programs Specialist provides administrative, operational, and programmatic support to the Food Programs Department and reports directly to the Food Programs Manager. This position serves as a key point of contact for participants, volunteers, community partners, and staff, helping ensure the efficient day-to-day operation of food assistance programs. The Food Programs Specialist performs a variety of administrative, customer service, data management, program support, and field-based responsibilities that contribute to the successful delivery of food programs and advance the department'smission of serving the community.Primary Duties & Responsibilities• Provide administrative and operational support for the Food Programs Department, including support for food pantries, food programs, community partnerships, and departmental initiatives.• Serve as a primary point of contact for participants, volunteers, community partners, and the public by responding to phone calls, emails, referrals, and inquiries regarding available services and resources.• Respond to participant and agency referrals, provide information regarding food assistance programs, and make referrals to additional services when appropriate.• Maintain accurate records, files, databases, spreadsheets, SOPs and program documentation in accordance with organizational and program requirements.• Enter, update, track, and manage information within multiple databases and program platforms in a timely and accurate manner.• Assist with maintaining website updates, program materials, reports, communications, and other administrative resources.• Provide participant support and customer service while ensuring a welcoming, professional, and respectful experience.• Support volunteer program operations, including volunteer onboarding, scheduling,communication, data entry, recordkeeping, training coordination, group packs and volunteer recognition activities.• Assist with the implementation and day-to-day operation of food programs, partnerships, and pantry services, including providing field support as needed.• Serve as backup support for food pantries, mobile pantry operations, program distributions, community events, and other departmental activities as assigned.• Assist with food procurement, supply acquisition, inventory management, and the coordination of materials necessary for successful program operations.• Maintain department office supplies, program materials, and operational resources.• Assist with monitoring and maintaining department vehicles, including cleanliness, fuel levels, maintenance scheduling, and reporting repair needs.• Complete off-site assignments, deliveries, pickups, community partner visits, and other field-based responsibilities as assigned.• Support special events, food drives, outreach efforts, and partnership activities that advance the mission of the Food Programs Department.• Assist with writing grant reports, documenting how grant funds are spent, and other grant-related administrative support• Assist with assembling, organizing, maintaining, and reviewing participant, volunteer, program, and compliance files.• Perform special projects and all other duties as assigned, to help support departmental goals, operational needs, and community impact.Primary Requirements• Belief in ACCESS’ mission to provide food, warmth, and shelter.• 1 year of administrative office support required.• At least 2 years of customer service experience.• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.• Demonstrated excellent record keeping and organizational skills.• Must have good interpersonal, written communication, and oral communication skills.• Must be able to multitask in a variety of areas and maintain sustained concentration with attention to detail.• Demonstrated ability to work effectively with customers and co-workers, sustain participant and interdepartmental confidentiality.• Ability to lift up to 20 pounds.• Able to work both independently and collaboratively.• A valid Oregon driver’s license with a driving record is acceptable under ACCESS’insurance policies.Preferred Qualifications• Bilingual in Spanish and English