FOOD MANAGER

Texas Western Hospitality Group; Grapevine (TX); On-site; USD 75,000 - 105,000; Full time

Job summary

Texas Western Hospitality Group is seeking a hands-on Food & Beverage Manager for Hilton Garden Inn DFW North Grapevine in Grapevine, TX. The role oversees front-of-house and catering operations, coordinates with the F&B Director, and ensures guest satisfaction and service standards.

Candidates should manage staffing, adhere to labor standards and hotel policies, maintain menus, train staff, monitor performance through feedback and reports, and lead initiatives to improve sales and

Responsibilities

• Monitor front-of-house and catering performance via feedback and financials.
• Initiate corrective actions when needed.
• Collaborate with F&B Director to maintain sales and marketing programs.
• Develop and maintain HR functions to train and develop staff.
• Schedule staff ensuring adequate staffing and labor standards.
• Maintain preventive maintenance for dining and banquet assets.
• Ensure effective two-way communication across associates and heads.
• Enforce hotel policies and procedures in operations.
• Ensure compliance with local, state, and federal laws.
• Ensure service quality via evaluations and addressing complaints.
• Supervise restaurant and catering staff for professionalism and guest service.
• Stay current with menus and drink lists.
• Assign work stations.
• Handle guest complaints and special requests quickly.
• Complete required forms and reports promptly.
• Ensure sanitation and cleanliness of dining and banquet areas.
• Maintain dining room/bankquet cleanliness through schedules.
• Assist F&B Director with inventory and ordering.
• Assist in implementing changes.

Job description

Job Details

Location: Hilton Garden Inn DFW North Grapevine - Grapevine, TX 76051

Position type: Full Time

Responsibilities

• Monitor the efficiency of the front‑of‑house operation and all catering operations and the performance of its associates through analysis of customer feedback and financial reports.
• Initiate corrective action when necessary.
• Work with the Food and Beverage Director to maintain sales/marketing programs.
• Establish and maintain a proactive human resource function to motivate subordinates and ensure proper training and development in compliance with established hotel and labor standards.
• Schedule subordinates, maintaining adequate staffing levels while adhering to established labor standards.
• Establish and maintain applicable preventative maintenance programs to protect the restaurants and catering’s physical assets, including check monitoring and control.
• Implement and maintain effective two‑way communication systems that reach all associates and department heads.
• Manage in compliance with established hotel policies and procedures.
• Manage in compliance with local, state, and federal laws and regulations.
• Assure product and service quality standards are maintained by conducting ongoing evaluations and investigating complaints.
• Supervise the restaurant staff and catering staff to assure professionalism of the staff and prompt, professional guest service, and that they are adhering to established hotel catering and restaurant service standards (e.g. hiring, terminating, disciplinary action, performance evaluations, training, and development).
• Remain current and familiar with and knowledgeable about menus and drink lists.
• Assign work stations.
• Assure guest satisfaction by promptly dealing with guest complaints and special requests.
• Complete all required forms and reports in a proper and timely manner.
• Assure that sanitation practices are followed and that front‑of‑house and banquet areas are clean and orderly (reference Manager’s Walk Through Checklist).
• Assure proper cleanliness of the dining room and banquet rooms via the implementation of cleaning schedules (e.g. nightly, weekly).
• Assist Food & Beverage Director with inventory and ordering supplies.
• Assist the Food & Beverage Director in the implementation of change.

Note: Other duties as assigned by supervisor or management.