Food Hall Shift Leader & Ops Coach

Franklin Mountain Management LLC; El Paso (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Franklin Mountain Management LLC is seeking a Shift Manager in El Paso to lead daily operations at Kress Food Hall, ensuring service excellence, safety, and adherence to standards. You will supervise shifts, coordinate staffing, and respond to incidents while maintaining guest satisfaction.

The role requires strong leadership, scheduling expertise, and a focus on labor management and compliance across a fast-paced hospitality environment.

Qualifications

• 3+ years in high-volume hospitality leadership.
• Proven scheduling and labor deployment experience.
• Certification in Food Handling and alcohol service required.
• Experience with POS and timekeeping systems preferred.

Responsibilities

• Lead daily operations across food, beverage, guest service and common areas.
• Serve as Manager on Duty and direct service priorities and events.
• Conduct shift walkthroughs for readiness, cleanliness, safety and standards.
• Manage staffing, overtime, and employee development and coaching.
• Ensure compliance with food safety and alcohol service policies.

Skills

Leadership

Communication

Conflict resolution

Organization

Decision making

Scheduling

Education

Food Handler certification

TABC certification

Tools

POS

Scheduling software

Timekeeping systems

Job description

Franklin Mountain Management LLC is seeking a Shift Manager in El Paso to lead daily operations at Kress Food Hall, ensuring service excellence, safety, and adherence to standards. You will supervise shifts, coordinate staffing, and respond to incidents while maintaining guest satisfaction.

The role requires strong leadership, scheduling expertise, and a focus on labor management and compliance across a fast-paced hospitality environment.