Food Concept Manager-Fort Drum Charley's

The Exchange; Fort Drum (NY); On-site; USD 27,000 - 39,000; Full time

Job summary

The Exchange is seeking a restaurant operations leader to oversee day-to-day facility performance at our Fort Drum location. You will enforce NBFF and Exchange standards, manage finances, staffing, and training, and coordinate local and brand marketing initiatives. A rotating schedule including days, nights, and weekends is required.

The role emphasizes customer service, food safety, cleanliness, and staff mentorship to meet volume standards and organizational objectives.

Qualifications

• Six months of restaurant or related food service operations experience.
• Or successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).
• If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Responsibilities

• Ensures day-to-day facility performance. Promotes great customer service, safe food quality, restaurant cleanliness and sanitation in accordance with all NBFF and Exchange standards.
• Develops and mentors associates and supervisors. Training/follow-up of staff.
• Performs administrative/financial duties to plan and budget facility resources.
• Coordinates timely implementation of all local and brand marketing plans.
• Performs other duties as assigned.
• Ideal candidate can work a rotating/ varied schedule that will include days, nights, and weekends within the facility operating hours posted below to include prep and closing.

Job description

Job Description

Responsible for overall operation of a restaurant establishment, to include implementation and enforcement of all name brand fast food (NBFF) and the Exchange standards in accordance with food safety guidelines. Responsible for financial aspects of each restaurant; daily receipts, fixed assets, ordering food and supplies. As a volume-based position, grading is dependent on maintaining sales in accordance with published Volume Standards.

Job Grade

3.0

Job Tier

1

Career Area

Hospitality and Restaurant Operations

Supervisor

Yes

Job Qualifications

Six months of restaurant or related food service operations experience. Or Successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

Ensures day-to-day facility performance. Promotes great customer service, safe food quality, restaurant cleanliness and sanitation in accordance with all NBFF and Exchange standards.

Develops and mentors associates and supervisors. Training/follow-up of staff.

Performs administrative/financial duties to plan and budget facility resources.

Coordinates timely implementation of all local and brand marketing plans.

Performs other duties as assigned.

Ideal candidate can work a rotating/ varied schedule that will include days, nights, and weekends within the facility operating hours posted below to include prep and closing.

Facility Hours

Sunday 1000-1900
Monday 0900-2000
Tuesday 0900-2000
Wednesday 0900-2000
Thursday 0900-2000
Friday 0900-2000
Saturday 1000-2000

• Able to lift up to 50 pounds
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
• Able to lead teams to meet organizational objectives

Additional Qualifications/Requirements

• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• 1 year food supervisory experience preferred
• We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

Salary Minimum

$23.79

Salary Maximum

$23.79

Major Duties

Ensures day-to-day facility performance. Promotes great customer service, safe food quality, restaurant cleanliness and sanitation in accordance with all NBFF and Exchange standards.

Develops and mentors associates and supervisors. Training/follow-up of staff.

Performs administrative/financial duties to plan and budget facility resources.

Coordinates timely implementation of all local and brand marketing plans.

Performs other duties as assigned.

Work Challenges

Long Hours in Warm and/or Cold Environments

Long Hours Standing

Night Hours / Weekend Hours / Holiday Hours

Job Type

Hourly

Number of Positions Remaining

1

Closing Date

14-Oct-2026