Food Captain

Alimentation Couche-Tard inc.; Durham (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Food Category Expert to enhance food service operations. In this dynamic role, you will train and coach store associates, ensuring adherence to food safety practices and maximizing sales while minimizing waste. Your expertise will guide the team in executing food programs and maintaining high standards of customer service. If you have a passion for food service and a knack for leadership, this opportunity will allow you to make a significant impact in a fast-paced retail environment, fostering collaboration and excellence among team members.

Qualifications

• 2+ years in Fast Moving Consumer Goods or Foodservice industry.
• Food Manager Certification, ServSafe or NRFSP preferred.

Responsibilities

• Train and coach associates on food execution and customer service.
• Ensure food safety practices and operational execution in store.

Skills

Leadership

Training

Communication

Organization

Collaboration

Education

High School Diploma

Retail Training Experience

Job description

Availability - Shift / Days

Flexible Availability

ACCOUNTABILITIES

1. Food Category expert in store
2. Ensure all food operational execution in store is followed to maximize sales and reduce waste.
3. Train, teach, and coach store associates on food execution, production, replenishment, ordering, organization, sanitization, and customer service.
4. Be the go-to person in store for employees with questions related to food products and services.
5. Plan and execute food sampling for employees and customers.
6. Conduct and lead in-store training for store employees and operations teams on all new Foodservice programs, modeling an established train-the-trainer program.
7. Follow up with and conduct refresher training activities for store employees as needed.
8. Ensure foodservice areas are stocked and food rotated using FIFO method.
9. Display food items according to the current Planogram provided by your Business Unit.
10. Order or assist in ordering food products to reduce Out Of Stocks and improve shrink.
11. Monitor shrink while increasing sales to maximize foodservice profit.
12. Identify, suggest, train, and collaborate with BUQAS training personnel to ensure delivery of Foodservice training programs.
13. Follow food safety practices and procedures.
14. Conduct needs analysis and provide recommended actions based on BUQAS visits.
15. Operate within budgeted expectations.

EDUCATION

• High school diploma or equivalent.
• Relevant education, instructional training, or equivalent retail training experience.

EXPERIENCE

• Minimum 2 years of experience in Fast Moving Consumer Goods retail and/or Foodservice industry.
• Experience in training, leadership, and team building.
• Skills in collaboration, cooperation, communication, and organization.
• Food Manager Certification, with approved certifications including ServSafe and NRFSP.
• Strong communication skills in English, both verbal and written; French skills preferred in Quebec Provinces.
• Consistently meet deadlines.
• Effective written and oral communication with customers, management, associates, and vendors.