Food & Beverage Supervisor - Smokehouse Social

BENCHMARK; United States; On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

On-site wellness programs

Employee rates on hotel stays

Job summary

BENCHMARK is seeking a Food and Beverage Supervisor for SmokeHouse Social Restaurant at OKANA Resort & Indoor Waterpark. This role involves overseeing daily operations, training staff, and resolving guest concerns, ensuring high levels of service and satisfaction.

The ideal candidate will have previous restaurant experience, communication skills, and knowledge of food and beverage operations. Competitive hourly wages and benefits are offered, along with opportunities for ongoing training and development.

Qualifications

• Previous restaurant experience preferred.
• Education, training, or experience in Food and Beverage supervision.
• Knowledge of Food and Beverage operations, staffing levels, service equipment, and guest relations.

Responsibilities

• Daily supervision of food and beverage staff.
• Open and close the restaurant, coordinating staff and inventory.
• Interact with customers to promote hotel facilities and services.
• Control payroll and equipment costs to ensure profitability.
• Maintain a clean and sanitary work area consistent with local health department standards.

Skills

Strong communication skills in English

Ability to handle internal and external customers with patience

Education

High school diploma or equivalent

Job description

About the Role

This position is a Food and Beverage Supervisor for the SmokeHouse Social Restaurant at OKANA Resort & Indoor Waterpark. The supervisor is responsible for daily supervision of food and beverage staff, ensuring courteous and efficient operation, and maintaining guest satisfaction.

Responsibilities

• Daily supervision of food and beverage staff.
• Open and close the restaurant, including coordination of staff and inventory.
• Assist in ongoing training and development of staff.
• Interact with customers to promote hotel facilities and services.
• Resolve guest concerns to satisfaction.
• Control payroll and equipment costs and ensure profitability.
• Maintain par stock levels by calculating inventory, ordering, and retrieving supplies.
• Use POS system to accurately charge customers and manage timeliness of food and beverages.
• Coordinate activities of all assigned associates and departmental responsibilities.
• Support hotel policies and procedures and maintain standards of conduct, dress, hygiene, and appearance.
• Participate in the hotel's fire, safety, security, and environmental plan.
• Conduct daily shift meetings to inform staff of promotions, specials, guest comments, events, and memos.
• Maintain a clean and sanitary work area consistent with local health department standards.
• Assist in daily banquet functions, including set‑up and expediting.
• Read and follow recipes for menu production, memorize specifications, presentations, and cooking methods.

Qualifications

• High school diploma or equivalent.
• Previous restaurant experience preferred.
• Education, training, or experience in Food and Beverage supervision.
• Knowledge of Food and Beverage operations, staffing levels, service equipment, and guest relations.
• Strong communication skills in English; ability to read, write, and comprehend guest requests and internal documents.
• Ability to work full shifts standing and moving throughout restaurants and kitchen areas.
• Ability to handle internal and external customers with patience, tact, and diplomacy.

Compensation and Benefits

• Hourly wage $20.00.
• Competitive wages and paid time off.
• Health insurance, retirement savings plan, and other employee benefits.
• On‑site wellness programs, local discounts, and employee rates on hotel stays.
• Ongoing training and development opportunities.

Equal Employment Opportunity

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.