Sales & Marketing Coordinator

Loews Hotels & Co; Tucson (AZ); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off & holidays

Tuition reimbursement

Pet insurance

Team member hotel rates

Complimentary meals

Golf discount

Volunteer opportunities

Job summary

Loews Ventana Canyon Resort in Tucson seeks a highly organized Sales & Marketing Coordinator to support our Sales Managers and Director. You will ensure seamless event coordination, manage critical communications, and deliver exceptional service to internal teams and external clients.

The role requires a detail-oriented hospitality professional who thrives in a fast-paced environment and strives to create memorable guest experiences every day.

Qualifications

• Minimum 2 years of administrative or clerical experience, preferably in hospitality.
• Customer service or sales support experience is a plus.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Coordinate administrative tasks and support sales-related activities for efficiency.
• Draft, review, and distribute correspondence to clients and internal teams.
• Coordinate guest reservations, special requests, and amenities for exceptional experiences.
• Prepare regular reports and maintain organized records for events and client interactions.

Skills

Customer service

Administrative support

Event coordination

Communication

MS Office

CRM familiarity

Education

High School Diploma

Associate/Bachelor's in Hospitality or related

Tools

Delphi CRM

Opera PMS

Salesforce

Job description

Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson's Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks & more
• Complimentary meals in Team Member Café while working
• Golf discount at The Lodge at Ventana Canyon
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We’re Looking For

A highly organized and proactive Sales & Marketing Coordinator who will play a key role in supporting our Sales Managers and the Director of Sales & Marketing. You will ensure seamless coordination of events, manage critical communications, and deliver exceptional service to both internal teams and external clients. This position requires a detail-oriented professional who thrives in a fast-paced hospitality environment and is committed to creating memorable experiences for every guest.

Who You Are

• Service-Oriented Professional: You have a passion for hospitality and consistently deliver outstanding customer service.
• Detail-Driven Organizer: You excel at managing multiple priorities with accuracy and efficiency.
• Collaborative Team Player: You work well with cross-functional teams and build strong relationships with colleagues and clients.
• Effective Communicator: You convey information clearly and professionally in both written and verbal formats.
• Adaptable Problem Solver: You remain calm under pressure and find solutions to ensure flawless event execution.

What You’ll Do

Sales & Marketing Coordination

• Support Sales Managers and the Director of Sales & Marketing with administrative tasks, including contract preparation, documentation, client correspondence, marketing support, and sales coordination.
• Coordinate administrative tasks and support sales-related activities to ensure efficient operations and exceptional client service.

Communication Management

• Draft, review, and distribute correspondence including emails, memos, contracts, and event details to clients and internal teams.
• Maintain accurate documentation and ensure timely communication of updates.

Reservation & Client Support

• Coordinate guest reservations, special requests, and amenities to guarantee an exceptional experience.
• Qualify leads, assist clients with group details, and conduct site visits when required.

Reporting & Administration

• Prepare regular reports and maintain organized records for events and client interactions.
• Support operational teams with administrative tasks to ensure smooth workflow.

Team Collaboration

• Partner with Operations and Restaurant teams to facilitate successful execution.
• Act as a liaison between departments to maintain alignment and deliver exceptional service.

Other Responsibilities

• Demonstrate regular and reliable attendance.
• Attend/complete all mandatory training sessions and meetings.
• Other duties as assigned.

Your Experience Includes

Education

• High School Diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

Experience

• Minimum 2 years of administrative or clerical experience, preferably in hospitality.
• Customer service or sales support experience is a plus.
• Previous exposure to event coordination, catering, or sales departments preferred.

Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with CRM systems or sales platforms such as Delphi, Opera, or Salesforce preferred.
• Knowledge of event management software and property management systems (PMS) beneficial.

Physical Requirements

• Ability to sit for extended periods, occasional lifting up to 25 lbs, and mobility between meeting rooms and office areas.

Certifications

• None required; certification in administrative or office management is a plus.