Food & Beverage Supervisor | Part-Time | Mass Mutual Center

Oak View Group; Springfield (MA); On-site; USD 26,000 - 33,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) Matching

Job summary

Oak View Group (OVG) is seeking a Food & Beverage Supervisor to oversee guest service in venue dining areas and catering functions. The role supports Food & Beverage Managers with training, inventory, and events while maintaining excellent attendance and readiness for events.

The position is part-time with hourly pay of $19.00–$24.00 and benefits including 401(k) savings plan and matching. Availability for events and adherence to safety standards are required.

Qualifications

• Experience supervising staff in a fast-paced restaurant or catering setting.
• Strong communication and people skills to create a positive work environment.
• Ability to work in a team-oriented, event-driven setting.
• Cash handling accuracy and basic math for POS transactions.

Responsibilities

• Supervise meal service and guide guests through the buffet line.
• Supervise beverage service and verify guest age requirements.
• Record guest orders and enter them into the POS system.
• Monitor tables and respond to guest requests; ensure meals are completed.
• Process payments, provide change, and present checks.
• Maintain sanitation and safety standards in work areas.
• Assist with banquet setup and inventory for events.
• Support training, inventory, and special events as needed.

Skills

Supervisory experience

Communication skills

Teamwork

Cash handling

Mathematical aptitude

Education

Food handling certificate

Alcohol service permit

Job description

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Food & Beverage Supervisor is responsible for overseeing the serving of guests in the venue dining areas and catering functions. The Food & Beverage Supervisor must be personable and able to work in an ever-changing, fast-paced environment. The Food & Beverage Supervisor will assist the Food & Beverage Managers with projects including training, inventory, and special events. The Food & Beverage Supervisor must maintain excellent attendance and be available to work events as scheduled per business need.

This role pays an hourly rate of $19.00 - $24.00.

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 25, 2026.

Responsibilities

• Supervise meal service and guide guests through the buffet line as needed.
• Supervise beverage service, including alcoholic beverages, and verify guest identification to ensure compliance with minimum age requirements.
• Assist with recording guest orders and entering them into the kitchen through the POS system.
• Monitor guest tables to respond to additional requests and determine when meals are completed.
• Calculate meal totals, present checks to guests, process payments, and provide change when necessary.
• Ensure tableware and linens are replaced and maintained as needed throughout service.
• Recommend menu items, describe ingredients, and explain preparation methods to enhance the guest dining experience.
• Supervises the setup of banquet functions, including linens, dishware, glassware, and silverware.
• Maintains sanitation, health, and safety standards in work areas.
• Show demonstrated ability to meet the company standard for excellent attendance.
• Ensures that the location equipment is operable and clean prior to the start of the event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
• Enforces all OVG policies and procedures.
• Assists the Management team with projects including training, inventory, and special events.
• All other duties as assigned by the managers and supervisors.

Qualifications

• 1-2 years’ experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable education. Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, businesslike, and respectful manner, which focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, and percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.

Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.