Food & Beverage Supervisor, Aquatica

Entertainment Places; Orlando, Northern (FL, KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets

Medical, Dental, and Vision Insurance

401K Retirement plan

Tuition Reimbursement

Job summary

Entertainment Places is looking for an enthusiastic individual to join their water park team in Orlando. This leadership position involves supervising a team of ambassadors, ensuring outstanding guest experiences, and managing daily operations.

The ideal candidate must have strong communication skills and an Associate’s degree or equivalent. Benefits include medical insurance, complimentary park tickets, and paid time off.

Qualifications

• Strong written and verbal communication skills are required.
• Ability to lift 55 pounds with or without accommodations.
• Must be able to pass ServSafe Manager Certification and Food Handlers test.

Responsibilities

• Lead and inspire a team to deliver great guest experiences.
• Create ambassador schedules and maintain Kronos reports.
• Supervise and train ambassadors to uphold service standards.

Skills

Leadership

Communication skills

Problem-solving

Basic math

Microsoft Office Suite

Education

Associate’s degree or equivalent

Job description

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our team!**What you get to do:**You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You’ll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with. You will:* Create ambassador schedules and maintains Kronos reports* Prepare and track daily, weekly, and monthly reports* Address complaints and resolve problems* Supervise and train ambassadors* Plan, assign and direct work* Order and maintain products and supplies* Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards* Enter notifications for any needed repairs to keep facility maintained to standards* Record the day’s events in communication log* Contact maintenance as necessary to maintain proper operation of all equipment and facility* Maintain repair log and control labor cost* Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring, and training ambassadors; planning, assigning and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems* Ensure excellent guest service by responding to guest requirements, expectations and needs* Other duties assigned* Occasionally assist other location and areas throughout the park as needed**What it takes to succeed:*** Have an Associate’s degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience* Have strong written and verbal communication skills* Have strong basic math skills using whole numbers, common fractions and decimals* Ability to compute rate, ratio, percent, and be able to create and interpret graphs* Have working knowledge of the Microsoft Office Suite* Able to obtain ServSafe Manager Certification upon selection* Able to pass Alcohol training test upon selection* Able to pass Food Handlers test and maintain valid Food Handlers card* Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time* Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel* Able to handle multiple tasks and work in a fast paced environment* Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)* Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needsThe perks of the position:* Paid Time Off* Complimentary Park Tickets and Passes* Park Discounts on Food and Merchandise* Medical, Dental, and Vision Insurance* 401K Retirement plan* Voluntary Insurance* Life Insurance* Disability Benefits* Tuition Reimbursement* Dependent and Health Care Flexible Spending Accounts* Employee Assistance Program* Legal Assistance Plan