Food & Beverage Supervisor

IHG Hotels & Resorts; San Diego (CA); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Hotel Indigo in San Diego seeks a capable restaurant supervisor to oversee service and delivery of menu items, ensuring quality and compliance with health/safety standards. You will train staff, monitor guest requests, and manage cash handling.

Responsibilities include coordinating with other departments, greeting guests, taking reservations, and maintaining service excellence. The role involves lifting up to 50 pounds and may require nights or weekends.

Qualifications

• High school diploma or equivalent and 1 year food service experience.
• Some college or supervisory experience preferred.
• Ability to lift up to 50 pounds and move about the outlet.
• Experience with cash handling and guest service is a plus.

Responsibilities

• Train and schedule employees to ensure proper coverage.
• Respond promptly to guest requests and perform service recovery as needed.
• Oversee cash handling and check/credit policies.
• Inspect restaurant daily for quality, presentation, and cleanliness.
• Conduct pre-shift meetings and review daily specials.
• Ensure side work is complete and tables are set before, during and after hours.
• Promote teamwork and coordinate with other departments.
• May greet guests, serve food/beverage, and handle reservations.
• Perform other duties as assigned.

Skills

Customer service

Team supervision

Communication

Guest relations

Education

High school diploma or equivalent

Some college or supervisory experience

Tools

Cash handling

Cash registers

Job description

JOB OVERVIEW

Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

DUTIES AND RESPONSIBILITIES

• Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.
• Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Oversee cash handling and check/credit policies and procedures.
• Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.
• Conduct pre-shift meetings to inform staff of daily events. Review daily specials.
• Ensure side work duties are complete and tables are set before, during and after operating hours.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

High school diploma or equivalent and one year food service experience in a full service restaurant or similar setting. Some college or supervisory experience preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the outlet(s)
• Handling food objects and products
• Bending, stooping, kneeling

Other

• Communication skills are utilized a significant amount of time when interacting with customers and employees
• Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.
• Mathematical skills, including basic math, cash handling, are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.

Work Area

Assigned outlet and kitchen areas.

The hourly pay range for this role is $27 to $28. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story, to inspire new ones.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law -
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.