Food & Beverage Supervisor

The Wurzak Hotel Group; Saint Petersburg (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Food and Beverage Supervisor to oversee daily operations in a vibrant hospitality environment. This hands-on role requires a dynamic individual who can effectively supervise staff, ensure guest satisfaction, and maintain adherence to established standards. The ideal candidate will possess strong leadership skills, a keen eye for detail, and the ability to thrive in a fast-paced setting. If you are passionate about delivering exceptional service and have experience in the hospitality industry, this opportunity is perfect for you. Join a team that values excellence and commitment to guest satisfaction.

Qualifications

• Effective supervision and staff development in food & beverage services.
• 2+ years of experience in hospitality preferred.

Responsibilities

• Supervise daily operations of food & beverage service outlets.
• Ensure guest satisfaction and compliance with standards.

Skills

Supervision

Staff Development

Customer Service

Problem Solving

Attention to Detail

Organizational Skills

Time Management

Food and Beverage Knowledge

Compliance with Regulations

Education

High School Diploma/GED

2+ Years of Related Experience

Education in Hotel/Retail Management

Tools

Micros

Job description

Position Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The Food and Beverage Supervisor is responsible for smooth and efficient daily operation of the food & beverage service outlets of the hotel through effective supervision and staff development, while ensuring guest satisfaction and adherence to established standards. This is a working, “hands-on” position, and the hours may vary depending on business needs.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervises order taking and delivery to guests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
• Supervises guest checks and payment collection in compliance with cash handling, credit card transactions, room charge processing, and accounting policies and procedures.
• Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.
• Reports any deviations from policies, procedures, brand standards and regulations to management.
• Complies with all guest service basics such as uniforms, name tags and proper guest greeting.
• Knowledgeable on hotel facilities and services to assist guests as appropriate.
• Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• Impresses guests with quality and timely service in a pleasant and friendly manner. Must be able to work varying schedules based on business demand.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Ensure maintenance problems are promptly reported through proper channels.
• Comply with all company policies and procedures.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager/supervisor before leaving work area for any reason.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings as scheduled.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
• Any other tasks/duties as requested by management.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

• High school diploma/GED.
• Two or more years of related experience.
• Familiarity with hospitality industry practices preferred.
• Education in hotel/restaurant management or related major preferred.

Skills and Abilities

• Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures.
• Ability to appropriately interview, hire, schedule, motivate, train, monitor, and address staff performance.
• Knowledge of and ability to follow proper food and beverage ordering, handling, transportation, and service.
• Ability to understand and comply with federal, state and local serving guidelines.
• Ability to timely compile facts/figures, identify, investigate and resolve matters.
• Attention to details, good organizational skills and efficient time management.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to operate a computer, phone and other office equipment.
• Familiarity with Micros preferred.
• Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
• Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort

While performing the duties of this job, the employee is regularly required to talk, hear, sit, and stand. The employee is occasionally required to sit, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. While performing the essential functions of this job, the employee is usually indoors, in a semi-controlled environment, and experiences a moderate to high noise level in the work environment.