Custodial Shift Lead

Nisqually Red Wind Casino; Olympia (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free Medical/Dental/Vision

Free Short-Term Disability

Paid Time Off

401(K) Retirement Program (match up to

Tuition Reimbursement

Team Member Assistance Program

Team Member dining and gift shop

Flex spending

Job summary

Nisqually Red Wind Casino is seeking a facilities leader to maintain a clean, safe, and efficient casino environment. You will delegate tasks to facilities Team Members and address day-to-day guest complaints and team member disputes to preserve service quality.

This role supports the mission to provide an exceptional guest experience while upholding safety standards and teamwork across departments.

Qualifications

• High school diploma or GED.
• 2 years of general cleaning or grounds care experience.
• 6 months supervisory experience.
• Able to learn safety standards (SDS).
• Intermediate computer skills.
• Able to obtain NRWC pre-employment testing.
• Able to work all shifts including weekends/holidays.
• Ability to obtain a Class III Gaming License.

Responsibilities

• Knowledge of Guest Service Standards.
• Clean bathrooms, vacuum, dust, mop, and polish.
• Follow safety standards and operate equipment safely.
• Ensure shift responsibilities are completed.
• Supervise Team Members and propose improvements.
• Report issues to Facilities Manager or Supervisor.

Skills

Supervisory experience

General cleaning

Grounds care

Safety knowledge

SDS literacy

Computer skills

Gaming license eligibility

Education

High school diploma or GED

Job description

Benefits of Working at Nisqually Red Wind Casino Include:

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• FREE uniform dry cleaning services
• $1 per hour shift differential
• Paid Time Off & Paid Holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Tuition Reimbursement
• Health & wellbeing reimbursements
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

POSITION OBJECTIVE:

Provide leadership to the maintenance Team Members to effectively maintain a clean and safe facility with a positive and guest-friendly attitude that offers the guests an excellent experience.

Our Mission:

To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities

Our Vision:

Creating incredible experiences.

Our Core Values:

Integrity, Communication, Accountability, Respect, Teamwork

JOB SUMMARY:

Responsible for maintaining a safe, clean, and efficient facility. Delegate responsibility to facilities Team Members. Handle day-to-day guest complaints and Team Member disputes.

Requirements

ESSENTIAL FUNCTIONS OF THE JOB:

• Knowledge of departmental Guest Service Standards.
• Knowledge of casino promotions.
• General cleaning of bathrooms, vacuuming, dusting, emptying garbage, cleaning working areas, mopping and shampooing, polishing, cleaning ashtrays and cleaning glass.
• Monitor and ensure that safety standards are followed.
• Safely operate equipment.
• Ensure that all shift responsibilities and duties are completed.
• Supervise Team Members on assigned shift.Make suggestions for improvements to procedures and products used in the Facilities Department.
• Report to Facilities Manager, Assistant Manager or the Custodial Supervisor regarding any issues or problems that arise on assigned shift.
• Perform other duties as assigned.

QUALIFICATIONS

Required skills and knowledge:

• High school diploma or GED certificate.
• 2 years of experience in general cleaning and/or grounds care.
• 6 months supervisory experience.
• Ability to learn current occupational safety standards, including Safety Data Sheets (SDS).
• Intermediate computer skills.
• Pass NRWC pre-employment testing.
• Ability to work all shifts including weekends and holidays.
• Ability to obtain a Class III Gaming License.

Preferred skills and knowledge:

• Knowledge of custodial program creation and implementation.

PHYSICAL REQUIREMENTS:

• Ability to bend, reach, push, pull, squat and lift up to 50 pounds.
• Ability to stand and/or move around continuously during the assigned shift.
• Ability to tolerate a noisy, smoke-filled environment.

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