Food & Beverage Supervisor

MCR Hotels; Miami (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Food and Beverage Supervisor to oversee operations at Hilton Miami Blue Lagoon. The role focuses on enhancing guest experiences through effective team management and operational excellence. Responsibilities include staff training, inventory control, and customer service management. Join a dynamic team that values initiative and leadership in a thriving hotel environment.

Benefits

Hotel discounts

Weekly pay

Paid time off

Retirement options

Referral bonuses

Career growth opportunities

Health, dental, and vision insurance

Qualifications

• Experience in Food & Beverage; hotel experience is a plus.
• Highly motivated, self-directed, with strong initiative.

Responsibilities

• Train staff in food preparation, service, sanitation, and safety procedures.
• Resolve customer complaints related to food service.
• Control inventories of food, equipment, and liquor.

Skills

Customer Service

Leadership

Communication

Computer Skills

Job description

Food and Beverage Supervisor at Hilton Miami Blue Lagoon

The Food and Beverage Supervisor at Hilton Miami Blue Lagoon will oversee food and beverage operations, ensuring an excellent guest experience. The role involves maximizing sales and revenue through customer satisfaction and team engagement.

Responsibilities

1. Train staff in food preparation, service, sanitation, and safety procedures.
2. Compile and balance cash receipts daily or per shift.
3. Handle financial activities such as cash handling and deposits.
4. Supervise and participate in cleaning activities in the kitchen and dining areas.
5. Resolve customer complaints related to food service.
6. Control inventories of food, equipment, and liquor; report shortages.
7. Requisition supplies and equipment as needed.
8. Monitor and evaluate staff and work procedures to ensure quality standards and service; document disciplinary actions when necessary.
9. Inspect supplies, equipment, and work areas for efficiency and standards.
10. Assign duties, responsibilities, and workstations to team members.
11. Conduct personnel actions, including hiring, firing, and training new staff.
12. Create work schedules and organize employee time sheets.
13. Recommend improvements to work procedures and staff performance to enhance service quality and safety.
14. Record production, operational, and personnel data as required.
15. Develop maintenance schedules and coordinate repairs for equipment.
16. Greet and seat guests, present menus and wine lists, and handle reservations.
17. Present bills and process payments.

Requirements

• Experience in Food & Beverage; hotel experience is a plus.
• Highly motivated, self-directed, with strong initiative and achievement drive.
• Exceptional customer service skills.
• Strong computer skills.
• Excellent communication and presentation skills.
• Leadership qualities, guest service orientation.

About Our Company

• MCR is the third-largest hotel owner-operator in the United States.
• Founded in 2006, with offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• Portfolio includes 148 premium-branded hotels with over 22,000 rooms across 37 states and 106 cities, valued at $5 billion.
• Employs over 7,000 team members nationwide, operating hotels under Marriott, Hilton, and independent brands.
• Recognized as one of Fast Company's 10 Most Innovative Travel Companies of 2020.
• Recipient of Marriott Partnership Circle Award and Hilton Legacy Award, among others.

What We Offer

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career growth opportunities
• Health, dental, and vision insurance (available after 30 days for full-time employees)