Food & Beverage Supervisor

MCR Hotels; Miami (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Food & Beverage Supervisor for their Miami location. The role involves supervising operations, ensuring customer satisfaction, and managing team performance. Ideal candidates will have experience in food and beverage, strong leadership qualities, and exceptional customer service skills. This position offers career growth opportunities and a range of benefits.

Benefits

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral Bonuses

Career Growth Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• Experience in F&B required; hotel environment experience is a plus.
• Exceptional customer service skills.

Responsibilities

• Train workers in food preparation and service procedures.
• Supervise kitchen and dining area cleaning activities.
• Resolve customer complaints regarding food service.

Skills

Customer Service

Leadership

Communication

Initiative

Tools

Computer Skills

Job description

Join to apply for the Food & Beverage Supervisor role at MCR Hotels.

The Food and Beverage Supervisor at Hilton Miami Blue Lagoon will be responsible for supervising food and beverage operations and delivering an excellent guest experience. This person will maximize sales and revenue through customer satisfaction and team member engagement.

Responsibilities

1. Train workers in food preparation, service, sanitation, and safety procedures
2. Compile and balance cash receipts at the end of the day or shift
3. Perform financial activities such as cash handling and deposit preparation
4. Supervise and participate in kitchen and dining area cleaning activities
5. Resolve customer complaints regarding food service
6. Control inventories of food, equipment, and liquor, and report shortages
7. Requisition supplies and equipment needed
8. Observe and evaluate workers and work procedures to ensure quality standards, service, and participate in disciplinary documentation
9. Inspect supplies, equipment, and work areas to ensure efficient service and standards
10. Assign duties, responsibilities, and workstations to team members
11. Perform personnel actions, such as hiring, firing, employee orientation, and training
12. Conduct supervisory activities, including creating work schedules and organizing employee timesheets
13. Recommend measures for improving work procedures and worker performance
14. Record production, operational, and personnel data
15. Develop equipment maintenance schedules and arrange repairs
16. Greet and seat guests, present menus and wine lists
17. Schedule parties and reservations
18. Present bills and accept payments

Requirements

• Experience in F&B required; hotel environment experience is a plus
• Highly motivated, self-directed, with strong initiative and achievement desire
• Exceptional customer service skills
• Strong computer skills
• Excellent communication and presentation skills
• Leadership qualities, guest service orientation

About MCR Hotels

• Third-largest hotel owner-operator in the U.S.
• Founded in 2006 with offices in NYC, Dallas, Chicago, and Richmond
• Portfolio of 148 hotels, over 22,000 guestrooms across 37 states and 106 cities
• Over 7,000 team members, operating under Marriott, Hilton, and independent brands
• Award-winning company recognized for innovation and excellence

What We Offer

• Hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career growth opportunities, health, dental, and vision insurance (for full-time staff after 30 days)

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management, Manufacturing
• Industries: Real Estate, Equipment Rental Services