Food & Beverage Supervisor

Westmont Group; Boston (MA); On-site; USD 44,000 - 48,000; Full time

Job summary

Westmont Group in Boston, MA is seeking a full-time hourly Restaurant Server to greet guests, take and input orders via a POS system, and deliver accurate checks with appropriate beverage service.

The hotel environment operates 24/7; shift variations and busy periods require flexibility. Candidates should understand liquor regulations, provide excellent guest relations, and maintain health and safety standards.

Qualifications

• Knowledge of state, federal and corporate liquor regulations pertaining to serving alcoholic beverages.
• Basic knowledge of food and beverage preparations and service standards.
• Good guest relations and etiquette.
• Basic English to understand inquiries and communicate simply.
• Ability to operate beverage equipment.

Responsibilities

• Greet guests and explain specials or promotions.
• Record orders and input into POS for kitchen.
• Deliver orders with condiments and check for accuracy.
• Ensure compliance with liquor regulations for minors and intoxicated guests.
• Restock and perform side work; maintain cleanliness and safety.
• Present checks promptly and assist other staff as needed.

Skills

Liquor regulations knowledge

Food & beverage service knowledge

Customer service

English language proficiency

POS input

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full time Hourly Boston, MA, US

2 days ago Requisition ID: 8369

Salary Range: $32.00 To $35.00 Hourly

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Check station before, during and after shift for proper set-up and cleanliness.
• Record the details of the order from the guests, repeating the order to the guests to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve order from kitchen, confirm its accuracy, and deliver to guests along with appropriate condiments.
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any desert items or specialty coffees.
• Supervise and set-up the food and beverage preparation and service to ensure compliance with Banquet Even orders, and Catering procedures and to ensure an optimal level of service, quality and hospitality.
• Perform all assigned side work to include replenishing condiments and restocking.
• Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
• Present the check to guest promptly.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Reports unsafe conditions to supervisor/manager.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by supervisor/manager.
• Assists other Restaurant Personnel when need.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and service ware.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate beverage equipment, e.g., coffee maker.

PHYSICAL DEMANDS

Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Lifting Fifty (30) pounds maximum.