Food & Beverage Supervisor

EOS Hospitality; Berlin (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Food & Beverage Supervisor to oversee daily operations across multiple outlets. This role emphasizes guest service and operational efficiency, requiring a leader who can inspire a team and enhance guest satisfaction. The ideal candidate will have a strong background in high-end restaurant management, a positive attitude, and the ability to multitask in a fast-paced environment. Join a vibrant team dedicated to delivering exceptional dining experiences while maximizing financial performance. If you are passionate about hospitality and enjoy working in a collaborative setting, this opportunity is perfect for you.

Qualifications

• 1-3 years of high-end hotel restaurant management experience preferred.
• Must possess SERV Safe certification.

Responsibilities

• Supervise daily operations of all F&B outlets ensuring quality standards.
• Assist in employee training and development for performance improvement.
• Resolve guest issues and ensure adherence to safety and sanitation policies.

Skills

Motivational Skills

Service Orientation

Multi-tasking

Interpersonal Skills

Analytical Skills

Organizational Skills

Communication Skills

Knowledge of Food and Beverages

Confidentiality

Flexibility

Education

High School Degree

Tools

Microsoft Office

POS Systems

Job description

The Food & Beverage Supervisor is responsible for overseeing the daily operations of all F&B outlets including tiki bar, concessions, and retail and to ensure adherence to expectations set by the F&B Department with an emphasis on guest service. The Food & Beverage Supervisor will be visibly present during service to direct and manage the efficient running of the operations; strive to continually improve guest and colleague satisfaction, garner feedback and maximize the financial performance of the outlets.

Responsibilities:

• Supervise day to day operations of all outlets ensuring quality standards and meeting guest expectations daily.
• Be knowledgeable about Food & Beverage outlets.
• Lead all daily line-ups, promote service standards, and ensure proper communication within the department.
• Assist in the development and training of employees to ensure that they continue to meet and improve their performance.
• Assist the Senior Management in the implementation and roll-out of F&B programs to increase revenue and manage/implement outlet controllable expenses to achieve or exceed budgeted goals.
• Supervise subordinate staff, including assignment of duties, evaluating service, and taking disciplinary action when necessary.
• Assist with the scheduling of employees within their designated outlet and ensure the timely closing of payroll functions.
• Solve problems and make rational decisions quickly to meet the needs of the operation.
• Successfully resolve any guest issues, complaints, or requests in a timely manner, and communicate all concerns to department heads.
• Responsible for assigning and managing all opening and/or closing side duties.
• Protect establishment and patrons by ensuring adherence to sanitation, safety, and alcohol beverage control policies.

Skills/Knowledge Required:

• The ability to motivate and inspire others to work cooperatively to achieve a designated goal and achieve departmental goals.
• Must possess a positive attitude, be service-oriented, be a team player, and promote teamwork within multiple departments.
• Must be able to multi-task in a fast-paced environment with strong attention to detail.
• Must possess excellent interpersonal, analytical, and organizational skills.
• Requires excellent communication skills, both verbal and non-verbal.
• Strong recollection of guest names and preferences.
• Capable of providing guidance to team members during, before, and after service.
• Possess basic computational ability and strong understanding of Microsoft Office and POS systems.
• Knowledge of food and alcoholic beverages required.
• The ability to maintain confidentiality of guest information and pertinent company data.
• Flexible schedule: Willing and able to work shift duties that may include evenings, nights, overnights, weekends, and holidays.

Physical Requirements:

• Must be able to walk, stand and exert well-placed mobility.
• Must be able to bend, stoop, squat and stretch.
• Must be able to occasionally lift up to 45 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability, and visual acuity.

Qualification Standards:

• Education: High school Degree required.
• Experience: Minimum 1-3 years of high-end hotel restaurant management experience in a luxury hotel preferred, overseeing multiple outlets.
• Licenses or Certificates: SERV Safe certified required.