Food & Beverage Outlets Supervisor

Clear Destination Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Clear Destination Inc. is seeking a Food & Beverage Outlets Supervisor to partner with management in training and supervising restaurant staff and to deliver hospitality aligned with Omni standards.

The role requires supervising service in a fast-paced hotel setting, maintaining staff certifications (Food Handlers and TIPS), and ensuring guest satisfaction through proactive leadership and clear communication.

Qualifications

• Experience supervising food & beverage staff or in a supervisory role in a restaurant.
• Excellent communication and guest-service skills.
• Ability to work in a fast-paced environment and multi-task.

Responsibilities

• Supervise dining room staff and ensure adherence to Omni service standards.
• Coordinate with management on training and scheduling.
• Maintain staff certifications and safety protocols.
• Monitor dining room, seating, safety and guest well-being.
• Handle guest comments and maintain high guest satisfaction.
• Assist in interviewing and onboarding as needed.

Skills

Staff supervision

Customer service

Communication skills

Multi-tasking

Attention to detail

English proficiency

Education

Food Handlers Certification

TIPS Alcohol Certification

Job description

Food & Beverage Outlets Supervisor

Overview

This team member will partner with management to ensure proper training and supervision of all restaurant staff.Delivering not only excellent service according to Omni standards but also true hospitality and WOW moments.

Responsibilities

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
• Must maintain full familiarity with menus and knowledge of beverage offerings.
• Ensure all staff has completed side work checklists for dining room.
• Spot check liquor pars and order daily supplies.
• Monitor food and liquor requisitions
• Maintain bar controls, safety and standards.
• Hold pre-shift meetings and ensure department training requirements are met monthly.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure member and guest satisfaction.
• Communicate with guests and receive feedback.
• Stay on the floor during peak hours. Motivating the team and assisting when needed.
• Observe, teach and correct staff’s service in a professional manner.
• Work closely with the culinary team to have smooth quality service
• Assist manager in scheduling and forecasting both weekly and monthly.
• Participate in interviewing/recruiting as needed.
• Assist in monthly MOS audits.
• Prepare maintenance requests and follow-up.
• Maintain knowledge of the resort property and events.
• Participate in department meetings and other required company training.
• Perform any other duties as assigned by the restaurant management.

Qualifications

• 1 year of experience in Food and Beverage supervision or management role preferred.
• Must have and maintain Food Handlers and TIPS Alcohol certifications.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast paced environment and multi task.
• Prior serving and cash handling experience preferred
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Must have the ability to manage deadlines.
• Basic familiarization of Food and Beverage financials including cost and par controls is preferred.
• Must have a strong attention to detail as well as strong customer service skills.
• Must know emergency procedures and work to prevent accidents.
• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.