Food & Beverage Supervisor

Omni Hotels; Virginia (MN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Omni Hotels is seeking a restaurant supervisor to partner with management in training and supervising staff, delivering Omni-standard service and hospitality. The role emphasizes guest satisfaction, accurate beverage knowledge, and team leadership.

Responsibilities include enforcing attendance, maintaining grooming standards, and coordinating with culinary to ensure smooth service. The candidate should have Virginia certifications and 1 year of F&B supervision experience, with flexibility for

Qualifications

• 1 year of experience in Food and Beverage supervision or management role preferred.
• Virginia Food Handlers and VABC certifications required.
• Excellent English communication skills, both written and verbal.
• Ability to work in a fast-paced, multitasking environment.
• Flexibility to work nights, weekends, and holidays.
• Cash handling and prior serving experience preferred.
• Knowledge of cost and par controls is preferred.

Responsibilities

• Ensure regular attendance per Omni scheduling needs.
• Maintain uniform and grooming standards.
• Monitor dining rooms for seating, safety, cleanliness and guest well-being.
• Maintain menus knowledge and beverage offerings.
• Ensure staff complete side work checklists.
• Monitor liquor pars and order daily supplies.
• Manage bar controls, safety and standards.
• Hold pre-shift meetings and monthly training requirements.
• Handle guest comments and ensure guest satisfaction.
• Communicate with guests and collect feedback.
• Stay on the floor during peak hours to motivate the team.
• Observe and coach staff to deliver professional service.
• Collaborate with culinary team for smooth service.
• Assist in scheduling and forecasting weekly/monthly.
• Participate in interviewing/recruiting as needed.
• Assist in MOS audits and maintenance requests.
• Maintain knowledge of resort property and events.
• Participate in department meetings and training.
• Perform other duties as assigned.

Skills

F&B supervision

English communication

Job description

Overview:

This team member will partner with management to ensure proper training and supervision of all restaurant staff. Delivering not only excellent service according to Omni standards but also true hospitality and WOW moments.

Responsibilities:

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Monitor dining rooms for seating availability, service, safety, cleanliness and well-being of restaurant guests.
• Must maintain full familiarity with menus and knowledge of beverage offerings.
• Ensure all staff has completed side work checklists for dining room.
• Spot check liquor pars and order daily supplies.
• Monitor food and liquor requisitions
• Maintain bar controls, safety and standards.
• Hold pre-shift meetings and ensure department training requirements are met monthly.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure member and guest satisfaction.
• Communicate with guests and receive feedback.
• Stay on the floor during peak hours. Motivating the team and assisting when needed.
• Observe, teach and correct staff’s service in a professional manner.
• Work closely with the culinary team to have smooth quality service
• Assist manager in scheduling and forecasting both weekly and monthly.
• Participate in interviewing/recruiting as needed.
• Assist in monthly MOS audits.
• Prepare maintenance requests and follow-up.
• Maintain knowledge of the resort property and events.
• Participate in department meetings and other required company training.
• Perform any other duties as assigned by the restaurant management.

Qualifications:

• 1 year of experience in Food and Beverage supervision or management role preferred.
• Must have and maintain Virginia Food Handlers and VABC certifications.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast-paced environment and multitask.
• Prior serving and cash handling experience preferred
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Must have the ability to manage deadlines.
• Basic familiarization of Food and Beverage financials including cost and par controls is preferred.
• Must have a strong attention to detail as well as strong customer service skills.
• Must know emergency procedures and work to prevent accidents.
• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.