Food & Beverage Manager

Wawa, Inc.; Virginia; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Food & Beverage Manager to lead their food service operations. This role involves managing a dedicated team, ensuring compliance with corporate standards, and enhancing customer experiences. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to drive profitability through effective management. Join a supportive team that values your contributions and offers opportunities for growth. If you're ready to make a difference in a fast-paced environment, this position is perfect for you.

Qualifications

• Leadership experience in food service is essential.
• Strong customer service and communication skills are required.

Responsibilities

• Manage food service operations and ensure compliance with guidelines.
• Train and coach food service associates for optimal performance.
• Oversee inventory management and food service efficiencies.

Skills

Customer Service

Leadership

Communication

Problem-Solving

Organizational Skills

Education

High School Diploma or GED

Job description

Join to apply for the Food & Beverage Manager role at Wawa, Inc.

3 weeks ago Be among the first 25 applicants

Join to apply for the Food & Beverage Manager role at Wawa, Inc.

Soar with us at Wawa.

We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go.

Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

Job Description

The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. This includes overseeing the food service team, ensuring efficient execution of all food programs in compliance with corporate and regulatory guidelines, and supporting the General Manager. The FBM will also be responsible for training Customer Service Associates and maintaining a safe, sanitary, and appealing food environment to ensure an exceptional customer experience.

Principal Duties

• Ensure a pleasant shopping experience for all customers. Respond to complaints or inquiries and solicit feedback to meet customer expectations.
• Oversee the 24/7 execution of food service programs, including ordering, production, handling, and display.
• Meet or exceed food service and beverage performance and profitability goals.
• Implement food service efficiencies and follow planograms.
• Manage inventory, ordering, and maintenance of food service equipment and facilities.
• Analyze results and trends, develop and execute action plans to improve profitability.
• Stay informed on marketing programs and educate staff accordingly.
• Train, coach, and manage performance of food service associates, including recruiting and recognition.
• Conduct hands-on training for food service CSAs to ensure proficiency.
• Ensure safety, security, quality, and store operation policies are followed.
• As needed, run shifts, including deposit prep and fuel operations.

Essential Functions

• Work well independently and in teams
• Excellent communication and customer service skills
• Detail-oriented with strong organizational skills
• Apply critical thinking and problem-solving techniques
• Handle multiple projects independently
• Understand store finances and impact on business
• Physical ability to perform tasks like standing, walking, lifting up to 35 lbs, etc.

Basic Qualifications

• High School Diploma or GED
• Leadership experience, preferably in food service
• Flexible availability, including weekends and holidays
• Experience in store operations, including foodservice
• Serve Safe Certification
• Strong customer service, relationship building, and communication skills

Wawa provides reasonable accommodations for applicants with disabilities and is an equal opportunity employer, committed to diversity and inclusion.