Food & Beverage Manager Job Description
The Food & Beverage Manager is responsible for overseeing the operations of the food and beverage department, ensuring a high standard of quality service and guest satisfaction. This position requires leadership in managing a team, creating innovative dining experiences, maintaining inventory control, optimizing profits, and ensuring compliance with health and safety regulations.
Responsibilities:
- Leadership & Staff Management:
- Supervise, train, and motivate the food and beverage team, including breakfast staff, bartenders, and kitchen staff.
- Create staff schedules and ensure adequate coverage for all shifts.
- Ensure proper training for team members in IHG brand service standards, health, and safety procedures.
Operational Management:- Oversee food and beverage operations, ensuring smooth service and high-quality guest experiences.
- Monitor and maintain inventory levels, placing orders as necessary to meet demand while avoiding overstocking.
- Ensure the cleanliness and organization of all food and beverage areas, including dining rooms, kitchens, and storage areas.
- Address and resolve guest complaints and service issues professionally and promptly.
- Implement cost-control measures such as managing waste, optimizing labor costs, and maximizing profit margins.
Menu Development & Planning:- Collaborate with chefs and kitchen staff to design and update menus, ensuring alignment with IHG brand standards and seasonal trends.
- Work with the marketing team to create promotions and special offers to increase sales.
Compliance & Quality Control:- Ensure adherence to health, safety, and sanitation standards, including food safety regulations and cleanliness protocols.
- Regularly inspect kitchen and service areas for compliance with company policies and legal requirements.
Customer Experience:- Ensure guests receive the highest level of service at all times.
- Interact with guests to gather feedback, resolve issues, and ensure satisfaction.
- Develop and execute special events, promotions, and seasonal menus to attract guests.
Qualifications:
Experience: Minimum of 1-2 years in a food and beverage management role, preferably in a hotel or restaurant.
Skills:
- Strong leadership and team management skills.
- Exceptional customer service and communication skills.
- In-depth knowledge of food and beverage operations, including inventory control, budgeting, and menu development.
- Ability to work effectively under pressure in a fast-paced environment.
- Proficient in Microsoft Office, POS systems, and restaurant management software.
- Certifications: Food safety certification (e.g., ServSafe) or equivalent preferred.
Physical Requirements:
- Ability to stand for extended periods.
- Ability to lift up to 35 pounds.
- Flexibility to work evenings, weekends, and holidays as required.
Working Conditions:
- Fast-paced, high-energy environment.
- Occasional work outside regular hours for events or functions.
Compensation: $50,000+ yearly