Food & Beverage FOH Supervisor

Level99 Entertainment; Natick (MA); On-site; USD 32,000 - 37,000; Full time

Job summary

Level99 is seeking a Front-of-House Supervisor in Natick, MA to support the restaurant leadership team and maintain excellent guest service. You will be on the floor, building guest relationships, ensuring service standards, and training staff.

Responsibilities include leading shifts, managing logs, controlling labor costs, cash handling, and beverage knowledge. A high school diploma and hospitality experience are preferred; flexible schedule required.

Qualifications

• Previous hospitality experience required.
• Strong verbal and written communication skills.
• Ability to lead a team and manage guests.
• Familiarity with safety and cleanliness standards.

Responsibilities

• Leads team through effective and efficient operational execution during shifts.
• Maintains daily logs and communication for the restaurant.
• Ensures labor and controllable costs stay within company guidelines.
• Manages daily cash reconciliation and audits.
• Assists with beverage inventory and staff training on batches and syrups.
• Provides guest-focused leadership and effective change communication.

Skills

Hospitality leadership

Guest relations

Communication skills

Food & beverage knowledge

Flexible schedule

Education

High School diploma

Tools

POS systems

Job description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

OVERVIEW

The FOH Supervisor supports the front-of-house management team, collaborating with the Assistant General Manager and General Manager. This inspiring leader maintains a strong in-service floor presence, builds guest relationships, and optimizes restaurant functionality. They emphasize accountability to service and hospitality standards, uphold company culture, assist in developing training materials, and ensure adherence to company steps of service.

RESPONSIBILITIES

• Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep


• Contributes to daily logs and communication mechanisms for the restaurant


• Ensures labor and controllable costs stay consistently within guidelines set by the company


• Daily cash management, reconciliation, and audits


• Assists with beverage inventory


• Thorough knowledge of food and beverage menus, ensures that product consistency is being achieved through ongoing training of bar staff when it comes to batches, syrups, and other beverage related products


• Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information


• Always seeking to connect with guests, cultivate relationships, and create regulars


• Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude


• Proactive, quick to react and display leadership with grace, maturity, and decisiveness


• Ensures guest safety within the venue, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards


• Other duties, as assigned

POSITION REQUIREMENTS

• Previous experience in the hospitality industry


• Excellent verbal and written communication skills with strong attention to detail


• High integrity and professionalism with a positive, joyful, upbeat and energetic attitude – leading by example


• High School education or equivalent


• Understands, utilizes and embraces new technology and its implementation into our operation

OTHER DESIRABLE SKILLS & EXPERIENCE

• 3+ years' experience working in a high-volume, hospitality-oriented food & beverage business


• Relevant Education: B.S. in Hospitality Management, or other related degree


• ServSafe, Allergen and ChokeSaver Certifications

WORKING CONDITIONS

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required


• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read


• Able to grasp, reach overhead, push, lift and carry up to 50 pounds


• Ability to work well under pressure in a fast paced, ever changing work environment

$23 - $27 an hour

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work


• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job


• Are just a little bit obsessive about getting the details right the first time


• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.