Food & Beverage FOH Supervisor

Level99; Natick (MA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Team environment

Job summary

Level99 in Natick, MA is seeking a Front-of-House Supervisor to support the restaurant leadership, maintain service standards, and lead floor operations. This role emphasizes guest engagement, accountability to hospitality standards, and training materials development to uphold Level99’s culture.

The incumbent will manage shifts, oversee cash handling and beverage inventory, and drive continuous improvements in service quality while ensuring staff upskilling and safety protocols.

Qualifications

• Previous experience in the hospitality industry.
• Excellent verbal and written communication skills with strong attention to detail.
• High integrity and professionalism with a positive, joyful, upbeat and energetic attitude – leading by example.
• High School education or equivalent.
• Understands, utilizes and embraces new technology and its implementation into our operation.
• Desirable: B.S. in Hospitality Management or related degree
• Desirable education: ServSafe, Allergens, and ChokeSaver Certifications

Responsibilities

• Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep.
• Contributes to daily logs and communication mechanisms for the restaurant.
• Ensures labor and controllable costs stay within company guidelines.
• Daily cash management, reconciliation, and audits.
• Assists with beverage inventory.
• Trains bar staff on batches, syrups, and beverages to ensure product consistency.

Skills

Hospitality experience

Verbal & written communication

Attention to detail

Energetic attitude

Team leadership

Customer service

Education

High School education or equivalent

B.S. in Hospitality Management (desirable)

Job description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1-4 minutes and is built for 2-6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.comfor more details.

OVERVIEW

The FOH Supervisor supports the front-of-house management team, collaborating with the Assistant General Manager and General Manager. This inspiring leader maintains a strong in-service floor presence, builds guest relationships, and optimizes restaurant functionality. They emphasize accountability to service and hospitality standards, uphold company culture, assist in developing training materials, and ensure adherence to company steps of service.

RESPONSIBILITIES

• Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
• Contributes to daily logs and communication mechanisms for the restaurant
• Ensures labor and controllable costs stay consistently within guidelines set by the company
• Daily cash management, reconciliation, and audits
• Assists with beverage inventory
• Thorough knowledge of food and beverage menus, ensures that product consistency is being achieved through ongoing training of bar staff when it comes to batches, syrups, and other beverage related products
• Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information
• Always seeking to connect with guests, cultivate relationships, and create regulars
• Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
• Proactive, quick to react and display leadership with grace, maturity, and decisiveness
• Ensures guest safety within the venue, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards
• Other duties, as assigned

POSITION REQUIREMENTS

• Previous experience in the hospitality industry
• Excellent verbal and written communication skills with strong attention to detail
• High integrity and professionalism with a positive, joyful, upbeat and energetic attitude – leading by example
• High School education or equivalent
• Understands, utilizes and embraces new technology and its implementation into our operation

OTHER DESIRABLE SKILLS & EXPERIENCE

• 3+ years' experience working in a high-volume, hospitality-oriented food & beverage business
• Relevant Education: B.S. in Hospitality Management, or other related degree
• ServSafe, Allergen and ChokeSaver Certifications

WORKING CONDITIONS

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast paced, ever changing work environment

$23 - $27 an hour

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU...

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.