Food and Beverage Supervisor (Lodge) Clymer, NY

Kaizen Lab Inc.; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Kaizen Lab Inc. is seeking a Food & Beverage Supervisor in New York, NY to lead the team during shifts and enhance guest satisfaction. This role requires strong leadership and effective communication skills.

The ideal candidate will have at least three years of relevant experience in high-volume environments and a good command of MS Office tools. Responsibilities include supervising associates, managing operations, and ensuring compliance with health regulations.

Qualifications

• Minimum 3 years of Food & Beverage related experience in a high-volume environment.
• Minimum 1 year of supervisory experience required.
• Alcohol awareness certification and/or food service permit may be required.

Responsibilities

• Lead and direct team during shifts to ensure guest satisfaction and compliance.
• Manage cash register and maintain accurate sales records.
• Train and monitor staff on policies, procedures, and safety rules.

Skills

Entrepreneurial mindset

Effective communication skills

Knowledge of MS Office

Education

High school diploma /GED

Bachelor’s Degree in Hospitality Management

Tools

Cash register / POS System

Job description

TheFood & Beverage Supervisorwill provide working leadership and direction for team during a designated shift within a restaurant outlet. The Supervisor will work with the Outlet Manager and Food & Beverage Director to increase guest satisfaction, ensure compliance with resort operating procedures, provide education/training for associates, promote a cooperative team environment and increase revenue within area of responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Function as a member of the Food & Beverage Team by ensuring an excellent guest experience, including: greeting patrons, answering questions, providing prompt/friendly food service, following up to ensure satisfaction and creating a pleasant/clean environment.
• Direct and supervise associates engaged in food / bar service, sales transactions, inventory, reconciling cash receipts or performing services for guests.
• Exhibit a high level of professionalism, hospitality and confidence when making contact with guests.
• Communicate with team members, outlet manager and kitchen staff to guarantee successful service.
• Assess guest satisfaction, resolve guest concerns and make improvements accordingly.
• Collaborate with kitchen staff to ensure meals are delivered to the correct recipients in a prompt and accurate manner following all safety / resort guidelines, with special consideration to guest requests.
• Operate a cash register and POS system to compute prices, total purchases, process payment and provide customer with proper receipt and change.
• Ensure accurate records of sales transactions and refunds in accordance with resort and department polices.
• Maintain procedures to (1) ensure the security and proper storage of inventory and equipment, (2) ensure the security of monies, credit and financial transactions and (3) to minimize misuse and breakage of supplies to ensure that no re-usable goods are wasted.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Implement procedures to constantly improve quality, profit, team productivity and guest service standards.
• Educate team members on current products, services, facilities and pricing.
• Initiate and implement up-selling techniques to maximize profits.
• Train and monitor staff to guarantee all department / resort / company policies, procedures and safety rules are followed at all times.
• Demonstrate compliance with all alcohol service laws, as well as company policies and procedures with regard to alcohol service, including carding all guests under age 40.
• Assist Outlet Manager with scheduling, time approval and monitoring labor of associates during a designated shift.
• Support Outlet Manager in hiring processes including review of applications, conducting interviews and completing corresponding paperwork.
• All other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Entrepreneurial mindset, leadership skills and professional demeanor necessary to work independently or with resort guests, associates and management.
• Effective communication skills and ability to make sound decisions, especially when dealing with adverse situations.
• Ability to understand concepts, practices, pre-established guidelines and procedures used by the company.
• Knowledge of MS Office, including Word, Excel, Outlook and experience using a cash register / POS System.

EDUCATION and/or EXPERIENCE

• High school diploma /GED equivalent required. Technical, Associates or Bachelor’s Degree in Hospitality Management strongly preferred.
• Minimum (3) years Food & Beverage related experience in a high-volume hotel, resort or country club required.
• Minimum (1) year Food & Beverage related supervisory experience required.

CERTIFICATES, LICENSES, REGISTRATIONS

Alcohol awareness certification and/or food service permit or valid health/food handler cards as required by local or state government agency.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Ability to work in fast paced environment.
• Traverse or maneuver items up to 50 pounds.
• Reaching, maneuvering, and continually positioning of oneself to perform assigned tasks.
• Flexibility to work evenings, weekends and holidays required and willingness to flex up or down in scheduled work hours (based on business need).