Tray Attendant/Utility - Lodge Clymer, NY

Kaizen Lab Inc.; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Kaizen Lab Inc. in New York is looking for a Tray/Utility Attendant to maintain a welcoming environment for resort guests. The role involves ensuring cleanliness in dining areas, effective communication with staff, and supporting food service operations.

The ideal candidate should possess strong attention to detail and be able to work well in a fast-paced environment. Previous experience in Food & Beverage is preferred, with a requirement for flexibility in hours including evenings and weekends.

Qualifications

• Ability to handle multiple priorities with professionalism.
• Strong attention to detail with comprehension skills.
• Courteous communication with guests and associates.

Responsibilities

• Welcome guests with a positive attitude.
• Maintain cleanliness in guest areas.
• Communicate effectively with the Food & Beverage team.
• Support Food & Beverage staff during service.
• Adhere to company policies and procedures.

Skills

Fast-paced environment management

Attention to detail

Effective communication

Education

Prior experience in Food & Beverage

Job description

The Tray/Utility Attendant reports to the Food & Beverage Outlet Manager and maintains an attractive environment for resort guests in the restaurant.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcome resort guests with a smile and the “I promise to CARE!” attitude.
• Act as an “information center” by demonstrating resort knowledge, including: location of amenities, hours of operation, information on special events / activities, pricing and merchandise. If asked a question and unsure of the answer – find someone who can help!
• Communicate with Food & Beverage team and other resort departments to ensure complete guest satisfaction.
• Clear dishware, trays, containers and food debris from guest areas, including but not limited to: tables, floors, food tents and trash bins.
• Sanitize tables and seating areas by cleaning with dampened cloth. Clean up spilled food, drink or breakage.
• Scrape and stack reusable dishware and carry to kitchen for cleaning.
• Ensure guest “self serve” stations are consistently stocked with eating utensils, napkins or condiments. Fill beverage or ice dispensers.
• Work in a team environment to provide support to Food & Beverage staff during food service by obtaining and running requested materials to various locations, including: designated guests, restaurant outlets, food tents, hotel or restrooms.
• Report to designated work location on time for scheduled shift and in appropriate uniform / nametag.
• Abide by department / resort / company policies, procedures and safety rules at all times.
• All other duties as assigned.

QUALIFICATIONS

• Ability to work in a fast paced environment while handling multiple priorities with a high degree of professionalism.
• Strong attention to detail and ability to read and comprehend oral / written instructions.
• Capable of effective and courteous communication with guests and associates of all levels.
• Ability read and interpret documents such as policy and procedure manuals.

EDUCATION AND/OR EXPERIENCE / PHYSICAL DEMANDS / WORK ENVIRONMENT

• Minimum 6-months prior experience working in a kitchen or other Food & Beverage role preferred.
• Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
• Standing and walking are constant conditions.
• Frequent handling of objects, reaching, maneuvering and continually positioning of oneself to perform assigned tasks.
• Ability to physically grasp and transport items up to 50 pounds, including kitchen supplies and dishware.
• Flexibility to work evenings, weekends and holidays required and willingness to flex up or down in scheduled work hours (based on business need).