Food and Beverage Outlets Supervisor

Omni Hotels & Resorts; Atlanta (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join an established industry player as a Food and Beverage Outlets Supervisor in a luxurious hotel setting. This role offers a unique opportunity to lead a dedicated team, ensuring exceptional service standards and guest satisfaction. You will manage daily operations, train staff, and maintain a vibrant atmosphere that reflects the hotel's commitment to quality. With responsibilities ranging from supervising service to managing inventory, this position is perfect for a self-motivated individual with a passion for hospitality. If you're ready to take your career to the next level in a dynamic environment, this is the opportunity for you.

Qualifications

• Previous supervisory experience in food and beverage highly preferred.
• Knowledge of wines, beer, and liquor is essential.
• Must be able to stand for extended periods and lift up to 50 pounds.

Responsibilities

• Assist in overall supervision of all outlets within the food and beverage department.
• Provide the highest quality guest interactions and maintain service standards.
• Manage walk-up and seated guests appropriately while handling comments and complaints.

Skills

Supervisory Experience

Knowledge of Wines, Beer, and Liquor

Customer Service

Multi-tasking

Teamwork

Education

TIPs Certification

Food Handler Certification

Tools

POS System

Job description

Join to apply for the Food and Beverage Outlets Supervisor role at Omni Hotels & Resorts

Located at the Omni Atlanta Hotel at Centennial Park, this role offers an opportunity to work in a luxurious, four-diamond hotel situated in downtown Atlanta, with views of the skyline and Centennial Olympic Park. The hotel is connected to Philips Arena and the Georgia World Congress Center, and is near Mercedes-Benz Stadium.

Job Description

To ensure proper training and supervision of all associates, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Responsibilities

• Assist in overall supervision of all outlets within the food and beverage department
• Have full knowledge of all menus and beverage menus
• Have full knowledge of responsible alcohol service
• Proper setup and breakdown of area and service station
• Provide the highest quality guest interactions - be pleasant, friendly and polite to everyone
• Provide cocktail service throughout all outlets
• Multi-task several guests and duties at once, maintaining the highest levels of service
• Take food and beverage orders from guests
• Enter orders into the computer ensuring accuracy and timeliness
• Manage walk-up and seated guests appropriately
• Prepare beverages for servers from printed tickets
• Follow service standards and best practices at all times
• Demonstrate excellent teamwork with internal associates
• Responsible for assigned shift, assisting in overall management
• Demonstrate full working knowledge of POS system
• Maintain a clean and safe work environment
• Be pleasant, smile, and greet all guests, using guest names when obtained
• Check staff punctuality
• Must have sense of urgency throughout entire shift
• Handle guest comments and complaints
• Stay on the floor during operating hours
• Communicate with guests and receive feedback
• Observe, teach, and correct associates' service
• Maintain condition of outlets
• Assist manager with schedule, forecast, payroll, email, Kronos, Medallia, MOS
• Perform any other duties assigned by Management

Qualifications

• Previous supervisor experience in food and beverage highly preferred
• Knowledge of wines, beer, and liquor
• TIPs Certification
• Food Handler Certification
• Able to stand for extended periods
• Able to work long hours/shifts
• Proficient in reading and writing English
• Able to lift and carry 20 pounds routinely, up to 50 pounds occasionally
• Able to walk, sit, stand, squat, reach, and lean during daily activities
• Able to carry and balance trays
• Able to push carts for a distance
• Self-motivated with ability to work with limited supervision
• Flexible schedule including weekends, holidays, AM and PM shifts

Omni Hotels & Resorts is an equal opportunity employer. For assistance in applying, contact [e-mail].

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Hospitality