Food and Beverage Host

Cottonwood Gaming Enterprise LLC; New Mexico; On-site; USD 17,000 - 22,000; Full time

Job summary

Tesuque Casino in New Mexico is seeking a Restaurant Host/Hostess to greet and seat guests, manage reservations with OpenTable, and provide exceptional service that creates a positive first impression. The role supports the Restaurant Manager and requires attention to guest needs, clear communication, and teamwork in a casino dining environment.

Evenings, weekends, and holidays may be required. Native American preference is noted.

Qualifications

• High school diploma or equivalent required.
• Customer-service experience preferred, plus money handling ability.

Responsibilities

• Greet and seat guests using Tesuque Proud standards.
• Create and manage table sections and reservations via OpenTable.
• Communicate guest needs to management and staff.
• Ensure host stand is clean and stocked; reset tables as needed.
• Provide a welcoming first impression and assist guests throughout their visit.

Skills

Guest service

OpenTable

Seating guests

Communication

Cash handling

Education

High school diploma or equivalent

Tools

OpenTable

Job description

Description

Position Summary:

The Restaurant Host/Hostess serves under the Restaurant Manager. The Host/Hostess is responsible for greeting and seating all guests utilizing the Tesuque Proud Service standards while delivering excellent customer service to ensure a good first impression and repeat business. Additionally, the host/hostess, through the tool of Open Table is responsible for monitoring the flow of guests into and out of the restaurant; receiving and acknowledging and communicating with management all guest feedback.

Native American preference will be given.

Essential Duties & Responsibilities:

• Provide outstanding guest service utilizing the Tesuque Proud standards.
• Create table sections through Open Table.
• Generate and maintain reservations and guest preferences through Open Table.
• Communicate closing with management of guest needs.
• Ensure all duties and procedures are complied with during opening and closing.
• Ensure all daily specials are visible at the entrance.
• Warmly greets and acknowledges all guests entering the restaurant.
• Seats guests and Monitors flow of service though Open Table
• Maintain awareness of special need guests and ensure accommodations are made.
• Assist in resetting tables.
• Greet arriving guest before they greet you.
• Thank departing guests and invites them to return.
• Ensure all necessary supplies are in place at host stand.
• Ensure host stand is neat, clean and orderly.
• Maintain paper in chit printer and that iPods are properly charged.
• Ensure iPods are charging and properly stored at end of shift.
• Bus tables, clean spills and equipment as necessary.
• Adhere to company policies and procedures

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Experience and Education:

• High school diploma or equivalent.
• At least two years related experience and/or a combination of experience and a Bachelors in the related field.

Minimum Qualifications:

• Must be at least 21 years old and have a valid New Mexico Driver's License.
• Two year's previous customer service experience including money handling

Supervisory Responsibilities:

None relating to this position at this time.

Physical Requirements:

While performing the duties of this job, the employee is required to stand and walk for extended periods. The employee occasionally is required to sit, stoop, kneel, crouch, or crawl. The employee will be required to talk for extended periods and must be able to hear and understand. The employee must occasionally lift or move up to fifty (50) pounds. The work environment includes a variety of setting the following: food, oils, and cooking surfaces. The incumbent occasionally exposed to loud noise, change in temperatures, and second-hand smoke.

Work Environment:

Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Due to the nature and scope of this position, evenings, weekends, holidays, and extended hours and irregular shifts will be required.

ADA/EEO Compliance:

The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino is an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

Drug-Free Disclaimer:

You will be required to pass a drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.

The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities and requirements of personnel. Company reserves the right to substitute, amend, change, modify or discontinue any or all portions of this description/job function.