FOOD AND BEVERAGE ASSISTANT MANAGER

Boyd Gaming Corporation; Florence (IN); On-site; USD 52,000 - 65,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Food and Beverage Assistant Manager to supervise front-of-house operations across outlets and oversee staff during shifts at Belterra Casino Resort. You will ensure quality service, manage scheduling and budgets, and uphold safety and compliance standards.

The role requires strong leadership, customer service, and baking? No—budgeting and cost control skills, with experience in a fast-paced dining environment.

Qualifications

• This position requires the ability to manage front-of-the-house operations and staff.
• Minimum of 2 years supervisory experience in food and beverage operations.
• Strong financial management and budgeting skills.
• Excellent leadership and team management abilities.
• Superior customer service and communication skills.
• Must be able to obtain food safety certifications.
• Indiana ABC Permit (Liquor License) required.
• Must be at least 21 years of age.

Responsibilities

• Creates an atmosphere that induces guests to have Belterra Casino Resort as their casino of choice; actively builds customer relations.
• Opens and closes shift; ensures outlet is prepared and assets are secure.
• Maintains scheduling, time and attendance records, and appraisals to ensure appropriate staffing and service standards.
• Monitors department budget to ensure efficient use of labor and resources.
• Monitors guest service and satisfaction; makes recommendations to maintain high service standards.
• Inspects outlets daily for safety, equipment operation, and supplies to ensure smooth operation.
• Conducts front-of-house inspections to ensure procedures, asset security, and guest/employee safety.
• Works with F&B managers to analyze food cost and forecast trends for pricing and staffing adjustments.

Skills

Supervisory experience

Customer service

Budgeting skills

Communication skills

MS Office proficiency

Food and beverage service standards

Education

High school diploma

Bachelor's degree in Restaurant Management or related field

Tools

Microsoft Office

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Food and Beverage Assistant Manager isresponsible for supervising all front-of-the-house restaurant & beverage operations and employees in specified food outlets during an assigned shift and assist in supervision of all other food & beverage outlets as needed.

The Food and Beverage Assistant Manager:

• Creates an atmosphere that induces guests to have Belterra Casino Resortastheir casino of choice; responsible for actively building and retaining customer relations service.
• Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
• Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that employees are performing duties according to established service standards.
• Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.
• Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for customers.
• Resolves guest concerns or complaints in order to maintain positive customer relations.
• Inspects food and beverage outlets daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.
• Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety. Supervises floor service during peak hours to ensure staffing effectiveness, rotation, drink service, supervision of staff, and overall product quality.
• Works with the F&B Multi-Outlet Manager, Banquet Manager, Restaurant Managers, and Director of F&B to analyze food cost and forecast business trends in order to make recommendations for revision of prices and staffing levels that will most appropriately meet company needs by way of budgets, labor schedules, and other systems of accountability.

Qualifications

• This position operates in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
• Ability to communicate effectively with customers, as well as all levels of employees.
• Ability to review and comprehend all necessary documentation.
• Ability to take reservations over the phone.
• Must be flexible to work varying shifts and time schedules as needed.
• Minimum of 2 years supervisory experience in food and beverage operations.
• Demonstrated knowledge of food and beverage service standards, products, and presentations.
• Strong financial management and budgeting skills.
• Excellent leadership and team management abilities.
• Superior customer service and communication skills.
• Proficiency in Microsoft Office applications.
• Strong problem-solving and decision-making capabilities.
• Must be flexible to work varying shifts and time schedules as needed,including nights, weekends, and holidays.
• Physical ability to stand and walk for extended periods.
• Must be able to obtain and maintain required food safety certifications.
• Experience in inventory management and cost control.
• Demonstrated ability to multitask in a fast-paced environment.
• Knowledge of wines and alcoholic beverages.
• Ability to maintain bar operations.
• Indiana ABC Permit (Liquor License) required.
• Must be at least 21 years of age.

This knowledge and these skills are typically acquired through a high school degree, as well as four years’ dining experience, with a minimum of two years’ Food and Beverage supervisory experience; or through a Bachelor's degree in Restaurant Management or related field.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.