Stadium Restaurant Manager

Belterra Park Cincinnati; Cincinnati (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Belterra Park Cincinnati is seeking an experienced restaurant supervisor in Cincinnati, Ohio. The role involves supervising staff, ensuring compliance with health regulations, and developing management plans to enhance restaurant operations. Strong management experience in high-volume environments is crucial, alongside the ability to deliver excellent customer service and meet budgetary requirements. The position requires a bachelor's degree in business management or a related field and at least 5 years of relevant experience.

Qualifications

• Ability to obtain and maintain valid gaming license.
• Must be at least 21 years of age.
• 5 years of experience in food and beverage operations.

Responsibilities

• Supervise restaurant staff to ensure effective operations.
• Ensure compliance with health department regulations.
• Develop and implement management plans and budgets.

Skills

Management experience in a high volume restaurant

Customer service skills

Communication skills

Problem-solving skills

Education

Bachelor’s degree in business management or related field

Job description

Job Description

Provide direct and general supervision to restaurant staff in order to ensure effective and efficient operation of assigned restaurant operations; ensure compliance with health department regulations while supporting Belterra Park’s vision, mission and values.

Essential Functions

• Deliver internal and external guest service the Boyd Gaming Way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
• Staff, schedule, evaluate, train, develop and monitor team members.
• Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.
• Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.
• Increase restaurant revenues through research and taking positive steps to adjust or change menu offerings, service, portion control, presentation and waste.
• Develop and implement department management plans including budgets, labor schedules and systems of accountability.
• Organize restaurant operations for effective and efficient service as well as overall coordination and control.
• Promote the courteous treatment of customers and team members including resolving complaints, answering questions and providing general service.
• Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards.
• Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes.
• Develop and implement policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.
• Create and maintain records, reports and other documentation as required to meet company and business expectations.
• Ensure proper communication between front of house and back of house operations while taking ownership of all responsible areas.
• Meet daily deadlines of opening, creating and posting table-talks for specials and produce sample dishes for pre-shifts in a timely manner and reviews nightly special postings, prep level reports, and critical inventory comparisons.
• Ensure periodic quality checks for all products and service, i.e. greeting times.
• Monitor purchasing, staffing, and inventory in order to control product and labor cost and waste, ensuring adherence to the budget.
• Monitor work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.
• Oversee and ensure all stations are properly stocked and set up.
• Oversee and ensure all equipment and working conditions are well maintained.
• Maintain the viability and integrity of all restaurant operations.
• Perform other duties as assigned by management.

Job Qualifications

• Ability to obtain and maintain valid gaming license.
• Must be at least 21 years of age.
• Demonstrated management experience in a high volume restaurant.

These skills and abilities are typically acquired through the completion of a bachelor’s degree in business management or related field and five years of experience directly related to food and beverage or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

Equal Opportunity Employer

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.