BEVERAGE SERVER- CASINO

Belterra Casino Resort; Florence (IN); On-site; USD 18,000 - 25,000; Full time

Job summary

Belterra Casino Resort in Indiana is seeking a Beverage Server to deliver superior service to guests and staff, while serving food and beverages per resort standards. You will greet guests, provide information on daily offerings, assist with beverage choices, and help ensure satisfaction through attentive service and sanitation adherence.

The role emphasizes hospitality, product knowledge, and the ability to work collaboratively with team members in a dynamic casino resort environment.

Qualifications

• Indiana ABC Permit (Liquor License) required.
• Must be able to obtain and maintain all applicable licenses / certifications per regulations.
• Typically two years of service experience.

Responsibilities

• Provides superior customer service and positive interactions with guests and coworkers.
• Greets guests, mentions daily specials, and acts as a walking information center for Belterra Casino Resort & Spa.
• Assists guests with beverage selection using product knowledge and salesmanship.
• Ensures guest satisfaction through quality checks and prompt response to concerns.
• Maintains a neat, well-groomed appearance and adheres to sanitation standards.

Skills

Beverage service

Customer service

Salesmanship

Food & beverage knowledge

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Beverage Server position is responsible for providing superior service to both the internal and external customer. The position is also responsible for serving food and beverages in accordance to Belterra Casino Resort standards.

The Beverage Server:

• Provides superior customer service, positively effects interactions with external and internal customers and employees and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Recognizes guests immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc. Also acts as a “walking information center” by providing information on all aspects of Belterra Casino Resort & Spa services and facilities.
• Assists guests with beverage selection, demonstrating salesmanship with complete product knowledge.
• Ensures guest satisfaction through quality checks and responsiveness to guest complaints.
• Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
• Anticipates, identifies, and provides for guest needs.
• Performs inventories and other duties as assigned.

Qualifications

• Familiarity with beverage, and wine service
• Excellent customer service skills.
• Indiana ABC Permit (Liquor License) required.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.
• These skills and abilities are typically acquired through two (2) years’ service experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.