Beverage Assistant Manager

Boyd Gaming Corporation; Cincinnati (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Beverage Supervisor to provide direct and general supervision to Beverage staff across F&B operations. The role focuses on delivering exceptional guest service, staffing, training, scheduling, and ensuring compliance with health and budgeting standards.

The position requires 21+ years of age, the ability to obtain a valid gaming license, and prior supervisory experience in a high-volume restaurant.

Qualifications

• Must be at least 21 years of age.
• Must be able to obtain and maintain a valid gaming license.
• Demonstrated supervisory experience in a high volume restaurant.

Responsibilities

• Staff, schedule, evaluate, train, develop and monitor team members.
• Ensure beverage servers, bartenders, bar porters, bar backs and other outlet staff meet or exceed service standards.
• Monitor labor costs, budgets and inventory; ensure adherence to the budget.
• Maintain health department compliance and cleanliness standards.
• Coordinate front-of-house and back-of-house communications and operations.

Skills

Supervisory experience

Customer service

Team leadership

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

POSITION SUMMARY

Provide direct and general supervision to Beverage staff in order to ensure effective and efficient operation of assigned F&B operations.

ESSENTIAL FUNCTIONS

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

• Deliver internal and external guest service the Boyd Gaming Way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
• Staff, schedule, evaluate, train, develop and monitor team members.
• Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.
• Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.
• Promote the courteous treatment of customers and team members including resolving complaints, answering questions and providing general service.
• Ensure beverage servers, bartender, bar porters, bar backs and other outlet team members are meeting or exceeding service standards.
• Maintain control of the outlet to ensure staffing levels are appropriate based on business volumes.
• Assist Beverage Manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.
• Create and maintain records, reports and other documentation as required to meet company and business expectations.
• Observe and monitor staff adherence to health department regulations.
• Assist Beverage Manager in developing and implementing department management plans including budgets, labor schedules and systems of accountability.
• Ensure proper communication between front of house and back of house operations while taking ownership of all responsible areas.
• Meet daily deadlines of opening, creating, and posting table-talks for specials and produces sample dishes for pre-shifts in a timely manner and reviews nightly special postings, prep level reports, and critical inventory comparisons.
• Ensure periodic quality checks for all products and service, i.e. greeting times.
• Monitor purchasing, staffing, and inventory in order to control product and labor cost and waste, ensuring adherence to the budget.
• Monitor work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.
• Oversee and ensure all stations are properly stocked and set up.
• Oversee and ensure all equipment and working conditions are well maintained.
• Maintain the viability and integrity of all beverage operations.
• Perform other duties as assigned by management.

JOB QUALIFICATIONS

• Must be at least 21 years of age.
• Must be able to obtain and maintain a valid gaming license.
• Demonstrated supervisory experience in a high volume restaurant.

These skills and abilities are typically acquired through at least 3 years of experience directly related to the accountabilities specific.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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