Follett ACCESS Program Lead - Cal Poly Mustang Shop

Follett; San Luis Obispo (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

Voluntary Insurance plans

401k + 100% company match (up to 4%)

80 hours vacation + sick days

10 paid company holidays

Quarterly Bonus Plan

Job summary

Follett Higher Education in California seeks a Detail-Oriented Materials Coordinator to manage Follett ACCESS course materials, orders, and digital resources. You will work with faculty, store management, and publishing partners to ensure timely adoptions and a hassle-free student experience.

Join a team that values integrity, accountability, and teamwork while supporting a broad network of campus stores and virtual sites.

Qualifications

• Associate's degree or equivalent required.
• Advanced computer skills required.
• Experience with bookstore operations.
• Follett ACCESS and CourseTracks knowledge preferred.

Responsibilities

• Plan, coordinate, and assist with Follett ACCESS course materials operations.
• Collect, edit, and oversee textbook orders for timely availability.
• Collaborate with faculty and the Operations & Implementation Team.
• Interface with publishers to resolve adoptions and selections.
• Ensure accurate billing and a smooth customer experience.

Skills

Advanced computer skills

Strong communication skills

Proficient organizational skills

Problem-solving ability

Education

Associate's Degree or equivalent

Tools

Follett ACCESS

CourseTracks

Job description

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.

Pay Rate - $22.25 - $26.10 per hour

Position Overview

This position is responsible for planning, coordinating, and assisting with executing the Follett ACCESS course materials operations for a store. Collects, edits, and oversees textbook orders to ensure accurate and timely availability of textbooks and digital resources. Collaborates with the Follett ACCESS Operations & Implementation Team. Interfaces regularly with faculty for ongoing training of Follett ACCESS requirements and timely collection of adoptions. Works with store management to reach out to publishers to handle issues related to adoptions and selection. Ensures all course materials are available and ready for students on the targeted date and executes a hassle-free customer experience. Ensures that billing and collection for the Follett ACCESS accounts are managed accordingly. Conducts tasks and assignments as directed. Works with little supervision and utilizes independent judgment to execute company programs and initiatives effectively. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork.

Follett Higher Education is a drug-free workplace environment.

Requirements

• Associate's Degree or equivalent.
• Advanced computer skills.
• Bookstore operations experience.
• Follett system knowledge, preferably Follett ACCESS, CourseTracks.
• Strong communication skills, both written and verbal, to convey concepts and solve problems.
• Proficient organizational skills and problem-solving ability.

Full time benefits:

• Medical, Dental, & Vison
• Voluntary Insurance plans
• 401k + 100% company match (up to 4%)
• 80 hours vacation + sick days
• 10 paid company holidays
• Quarterly Bonus Plan

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.