FOIA Solutions SME & Client Enablement Lead

Armedia; Vienna, Northern (VA, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Armedia is seeking a FOIA Subject Matter Expert/Consultant to support government clients in the Washington DC area with ArkCase FOIA. The role emphasizes providing strategic guidance, conducting analyses, and facilitating onboarding for FOIA customers.

Responsibilities include training clients, engaging with FOIA Community events, and hands-on testing in Stage and UAT environments to ensure configurations meet mission needs.

Qualifications

• Must demonstrate proactive communication and strong analytical skills.
• Self-motivated with a track record of meeting deadlines and delivering value.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Provide strategic advice to program staff and ArkCase FOIA product team.
• Analyze and recommend improvements for client challenges and maintenance efforts.
• Consult with clients to define needs and lead surveys to analyze data and provide solutions.
• Train and onboard clients to ArkCase FOIA.
• Represent Armedia at FOIA Community events and deliver training sessions to end-user groups.
• Collaborate with users in Stage to validate configurations and support pre-production readiness.
• Provide hands-on UAT support, coordinate test scenarios, triage feedback and track issues.

Skills

Proactive Communication

Excellent analytical skills

Self-motivated and results-oriented

Meeting and exceeding deadlines

Positive Attitude

Works well with other team members

Excellent written and verbal skills

Education

Bachelor's Degree or higher

Tools

MS Office

MS Visio

MS SharePoint

Job description

Armedia is seeking a FOIA Subject Matter Expert/Consultant to support government clients in the Washington DC area with ArkCase FOIA. The role emphasizes providing strategic guidance, conducting analyses, and facilitating onboarding for FOIA customers.

Responsibilities include training clients, engaging with FOIA Community events, and hands-on testing in Stage and UAT environments to ensure configurations meet mission needs.