FOH Team Lead

Pacific Catch, Inc.; Palo Alto, Northern (CA, KY); On-site; USD 33,000 - 50,000; Full time

Job summary

Pacific Catch, Inc. is seeking an experienced Front of House Team Leader in Palo Alto to lead the FOH team with a focus on guest satisfaction and hospitality excellence.

The role is full-time, hourly, with a 40-hour schedule plus overtime, and includes managing shifts, mentoring staff, and ensuring smooth service. The successful candidate will have 4+ years in restaurant hospitality, 2 in management, and a proven ability to train hourly employees, while leveraging Toast POS and MS Office tools.

Qualifications

• 4+ years of full-service restaurant hospitality experience, with 2 years in management.
• Experience managing high-volume restaurants in an innovative chain.
• Proven track record of training, mentoring, and managing hourly employees.
• Technology savvy: comfortable with MS Office, Google Apps/programs, Toast POS, use of tablets/handheld devices, and an understanding of social media outlets.
• Understanding of a P&L statement and opportunities to improve sales or manage costs.
• Leads by example and holds themselves to high standards.
• Passionate about protecting our oceans and environment.

Responsibilities

• Effectively manage Pacific Catch, Inc. restaurant and team members within the policies and guidelines of the company, always aiming for guest satisfaction
• Provide direction, leadership and mentoring to all FOH staff during all shifts.
• Ensure fast, accurate service, with positive and polite guest interaction
• Be the face of Pacific Catch, Inc.: introducing the food, inviting the guests in and helping them navigate ordering, making sure orders are fulfilled quickly
• Conduct inventory and cash control procedures
• Ensure that all staff stations, service areas, dining room, outdoor seating, and tables are set for the shift and that the tables and floor are clean
• Handle guest complaints with professional and sincere attention
• Completion of daily, weekly, and monthly operational, administrative, and HR-related duties

Tools

Toast POS

MS Office

Google Apps

Job description

Description

Front of House (FOH) Team Leader

We are looking for Experienced Restaurant Leaders that believe in treating our Guests with first-class service and incredible hospitality! The Pacific Catch, Inc. family strives to attract, nurture, and retain exceptional individuals who embrace and live out the company’s Core Values, Hospitality Standards, and Team Member Standards in all their work activities and interactions with Guests and fellow Team Members.

We strongly believe that the success of our restaurants and brand is a direct result of the quality and dedication of our people, and we are committed to offering an extraordinary opportunity for personal and professional growth, and a fun and inclusive work environment.

REPORTS TO

General Manager

SCHEDULE

This is a full-time, hourly position, working a 40-hour week, plus 7.5 hours of scheduled overtime. This position will work an average of 5 hours of overtime per week based on company needs; the pay scale provided includes the expected overtime rate. However, please be aware that there is no guarantee of hours for any Pacific Catch employee, as hours will be distributed based on business needs and may vary accordingly.

RESPONSIBILITIES

• Effectively manage Pacific Catch, Inc. restaurant and team members within the policies and guidelines of the company, always aiming for guest satisfaction
• Provide direction, leadership and mentoring to all FOH staff during all shifts.
• Ensure fast, accurate service, with positive and polite guest interaction
• Be the face of Pacific Catch, Inc.: introducing the food, inviting the guests in and helping them navigate ordering, making sure orders are fulfilled quickly
• Conduct inventory and cash control procedures
• Ensure that all staff stations, service areas, dining room, outdoor seating, and tables are set for the shift and that the tables and floor are clean
• Handle guest complaints with professional and sincere attention
• Completion of daily, weekly, and monthly operational, administrative, and HR-related duties

COMPENSATION

$24.00-$36.00 per hour. The pay scale provided includes the expected overtime rate. However, please be aware that there is no guarantee of hours for any Pacific Catch employee, as hours will be distributed based on business needs and may vary accordingly.

Requirements

EDUCATION / EXPERIENCE

• 4+ years of full-service restaurant hospitality experience, with 2 years in management
• You’ve managed other successful, high-volume restaurants in an innovative chain
• You possess a proven track record of effectively and empathetically training, mentoring, and managing hourly employees
• Technology savvy: comfortable with MS Office, Google Apps/programs, & Toast POS, use of tablets and/or handheld devices, and an understanding of social media outlets
• Understanding of a P&L statement always looking for opportunities to improve sales or manage costs
• Holds themselves to high standards and expects the same from their team; leads by example
• Passionate about protecting our oceans and environment

PHYSICAL

• Must be able to stand and exert well-paced mobility for periods of up to 5 hours in length.
• Must be able to reach, bend, stoop and frequently lift up to 25 pounds.