FOH Team Lead

Pacific Catch; Palo Alto (CA); On-site; USD 33,000 - 50,000; Full time

Job summary

Pacific Catch is seeking a Front of House (FOH) Team Leader in Palo Alto to guide service and hospitality for a busy, high-volume restaurant.

The role reports to the General Manager, is full-time and hourly, with overtime baked into the schedule and no guaranteed hours. Candidates should bring 4+ years of hospitality leadership and a track record of training and mentoring hourly staff.

Qualifications

• 4+ years of full-service restaurant hospitality experience, with 2 years in management
• Proven track record of effectively training, mentoring, and managing hourly employees
• Technology savvy: MS Office, Google Apps, Toast POS; comfortable with tablets/handheld devices
• Understanding of a P&L statement and opportunities to improve sales or control costs
• Leads by example and upholds high standards; passionate about oceans and environment

Responsibilities

• Effectively manage the restaurant and team members per company policies to achieve guest satisfaction
• Provide direction, leadership and mentoring to all FOH staff on all shifts
• Ensure fast, accurate service with positive guest interaction
• Be the face of the brand, guiding guests from entry to exit and ensuring orders are fulfilled quickly
• Conduct inventory and cash control procedures
• Ensure staff stations, dining areas, and floors are clean and prepared for service
• Handle guest complaints with professional attention
• Complete daily, weekly, and monthly operational, administrative, and HR duties

Skills

Leadership

Guest service

Training & mentoring

P&L understanding

Technology savvy

Toast POS

MS Office

Google Apps

Social media

Tools

Toast POS

MS Office

Google Apps

Tablets/handheld devices

Job description

Front of House (FOH) Team Leader

We are looking for Experienced Restaurant Leaders that believe in treating our Guests with first-class service and incredible hospitality! The Pacific Catch, Inc. family strives to attract, nurture, and retain exceptional individuals who embrace and live out the company’s Core Values, Hospitality Standards, and Team Member Standards in all their work activities and interactions with Guests and fellow Team Members.

Description

Front of House (FOH) Team Leader

We are looking for Experienced Restaurant Leaders that believe in treating our Guests with first-class service and incredible hospitality! The Pacific Catch, Inc. family strives to attract, nurture, and retain exceptional individuals who embrace and live out the company’s Core Values, Hospitality Standards, and Team Member Standards in all their work activities and interactions with Guests and fellow Team Members.

We strongly believe that the success of our restaurants and brand is a direct result of the quality and dedication of our people, and we are committed to offering an extraordinary opportunity for personal and professional growth, and a fun and inclusive work environment.

REPORTS TO

General Manager

SCHEDULE

This is a full-time, hourly position, working a 40-hour week, plus 7.5 hours of scheduled overtime. This position will work an average of 5 hours of overtime per week based on company needs; the pay scale provided includes the expected overtime rate. However, please be aware that there is no guarantee of hours for any Pacific Catch employee, as hours will be distributed based on business needs and may vary accordingly.

Responsibilities

• Effectively manage Pacific Catch, Inc. restaurant and team members within the policies and guidelines of the company, always aiming for guest satisfaction
• Provide direction, leadership and mentoring to all FOH staff during all shifts.
• Ensure fast, accurate service, with positive and polite guest interaction
• Be the face of Pacific Catch, Inc.: introducing the food, inviting the guests in and helping them navigate ordering, making sure orders are fulfilled quickly
• Conduct inventory and cash control procedures
• Ensure that all staff stations, service areas, dining room, outdoor seating, and tables are set for the shift and that the tables and floor are clean
• Handle guest complaints with professional and sincere attention
• Completion of daily, weekly, and monthly operational, administrative, and HR-related duties

Compensation

$24.00-$36.00 per hour. The pay scale provided includes the expected overtime rate. However, please be aware that there is no guarantee of hours for any Pacific Catch employee, as hours will be distributed based on business needs and may vary accordingly.

Requirements

Education / Experience

• 4+ years of full-service restaurant hospitality experience, with 2 years in management
• You’ve managed other successful, high-volume restaurants in an innovative chain
• You possess a proven track record of effectively and empathetically training, mentoring, and managing hourly employees
• Technology savvy: comfortable with MS Office, Google Apps/programs, & Toast POS, use of tablets and/or handheld devices, and an understanding of social media outlets
• Understanding of a P&L statement always looking for opportunities to improve sales or manage costs
• Holds themselves to high standards and expects the same from their team; leads by example
• Passionate about protecting our oceans and environment

PHYSICAL

• Must be able to stand and exert well-paced mobility for periods of up to 5 hours in length.
• Must be able to reach, bend, stoop and frequently lift up to 25 pounds.