FOH Team Lead: Elevate Guest Experience & Team Growth

Pacific Catch, Inc.; Mountain View (CA); Hybrid; USD 33,000 - 50,000; Full time

Job summary

Pacific Catch, Inc. is seeking an experienced Front of House Team Leader to guide busy dining rooms with first-class service and hospitality. The role reports to the General Manager and requires leading the FOH team across all shifts.

This full-time hourly position includes overtime opportunities, inventory and cash procedures, and a focus on guest satisfaction while maintaining our ocean-friendly standards.

Qualifications

• 4+ years of full-service restaurant hospitality experience, with 2 years in management.
• Proven track record of training, mentoring, and managing hourly employees.

Responsibilities

• Effectively manage the restaurant and team members within company policies, aiming for guest satisfaction.
• Provide direction, leadership and mentoring to all FOH staff during all shifts.
• Ensure fast, accurate service with positive guest interaction.
• Be the face of Pacific Catch, introducing food and guiding guests through ordering.
• Conduct inventory and cash control procedures.
• Ensure staff stations, dining areas, and seating are ready for service and clean.
• Handle guest complaints with professional, sincere attention.
• Complete daily, weekly, and monthly operational, administrative, and HR duties.

Skills

Leadership

Guest Service

Mentoring

Training

Operations

Tools

Toast POS

MS Office

Google Apps

Job description

Pacific Catch, Inc. is seeking an experienced Front of House Team Leader to guide busy dining rooms with first-class service and hospitality. The role reports to the General Manager and requires leading the FOH team across all shifts.

This full-time hourly position includes overtime opportunities, inventory and cash procedures, and a focus on guest satisfaction while maintaining our ocean-friendly standards.