FOH Supervisor: Lead Guest Experience & Operations

Kansas City Live!; Kansas City (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Kansas City Live! is seeking an experienced Front of House Supervisor to oversee daily restaurant operations and staff in a bustling venue in Kansas City. You will enforce service standards, train team members, and ensure compliance with health and safety regulations while optimizing guest satisfaction and sales performance.

You will coordinate menus, promotions, and events, manage inventories and budgets, and lead with a focus on profitability and guest experience in a fast-paced environment.

Qualifications

• High school diploma or equivalent and 1-2 years restaurant management experience.
• Hospitality management degree or college coursework preferred.
• Must speak fluent English.

Responsibilities

• Ensure compliance with standards of service and operating procedures.
• Adhere to regulations concerning health safety or other compliance requirements.
• Supervise day-to-day activities of one or more food and/or beverage outlets or assigned portion of the operation.
• Plan and organize work.
• Communicate and enforce policies and procedures.
• Recommend staffing actions in accordance with company rules and policies.
• Alert management of potentially serious issues.
• Ensure staff training and certification and have the tools and equipment needed to effectively carry out their job functions.
• Greet guests and respond to complaints; establish service recovery guidelines for total guest satisfaction.
• Assist in creating programs and promotions to market special menu items and increase sales; participate in marketing programs.
• Monitor restaurant performance through guest feedback and financial results; initiate corrective action as needed.
• Maintain procedures to secure inventory/equipment, protect monies, replenish supplies, and minimize waste; participate in inventories.
• Achieve budgeted revenues, control expenses and labor costs, and maximize profitability; assist in annual operating budget prep.
• Ensure equipment is operational and cleaned; facilities are cleaned and stocked.
• May coordinate special events scheduled for the venue.

Skills

Customer service

Communication skills

Problem solving

Budgeting

Staff training

Education

High school diploma or equivalent

Hospitality management degree or college coursework

Job description

Kansas City Live! is seeking an experienced Front of House Supervisor to oversee daily restaurant operations and staff in a bustling venue in Kansas City. You will enforce service standards, train team members, and ensure compliance with health and safety regulations while optimizing guest satisfaction and sales performance.

You will coordinate menus, promotions, and events, manage inventories and budgets, and lead with a focus on profitability and guest experience in a fast-paced environment.