FOH Supervisor/Driver

ISS Facility Services - North America; Council Bluffs (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Comprehensive leave program

Job summary

ISS Guckenheimer is seeking a Front of House Supervisor / Driver to lead daily FOH operations and to drive the delivery of prepared foods to multiple sites. The role requires a valid driver’s license and the ability to supervise a team while ensuring quality customer service.

The position offers Mon-Fri 6:00 am - 2:30 pm hours, a starting hourly wage around $31.11, and a benefits package including medical, dental, life and disability insurance and a comprehensive leave program.

Qualifications

• Must have high school diploma or equivalent.

Responsibilities

• Supervise and support daily front-of-house and micro kitchen operations.
• Ensure high standards of customer service and guest satisfaction.
• Drive a delivery vehicle to transport prepared foods, equipment, and supplies to assigned locations.
• Perform scheduled deliveries and maintain accurate delivery logs and documentation.
• Load and unload containers, hot carts, utensils, and other food service equipment.
• Coordinate with executive chefs, pantry supervisors, porters, and site leadership to support operations.
• Maintain product rotation, labeling, and cleanliness of walk-ins and storage areas.
• Maintain delivery vehicles, including daily cleaning and maintenance checks.
• Assist with staff scheduling, hiring, onboarding, and training of employees.
• Support coverage during staffing shortages and assist with operational needs as required.
• Maintain proper product inventory levels and support inventory movement between sites.
• Collect and analyze operational data such as customer feedback and staff metrics.
• Follow safety, food safety and HACCP guidelines and SOPs.

Education

High school diploma or equivalent

Tools

Microsoft Office/Google Workspace

Job description

Hourly Wage

ISS Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is position is

Front of House Supervisor / Driver

Hourly Wage

ISS Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is position is $31.11 per hour - $31.11 per hour per hour.

Work Hours

Mon-Fri 6:00 am - 2:30 pm.

Key Purpose

The Front of House (FOH) Supervisor / Driver is responsible for supporting daily front-of-house operations while ensuring the safe and timely delivery of prepared food and related products to designated sites. This role drives customer service excellence, employee engagement, and operational efficiency by coordinating micro kitchen and pantry activities, supervising FOH team members, and maintaining strong client relationships. In addition to supervisory responsibilities, this role operates a delivery vehicle to transport prepared food, equipment, and supplies from the production kitchen to multiple locations according to a predetermined schedule. The position ensures proper food handling, product rotation, labeling, and cleanliness standards while maintaining compliance with food safety, workplace safety, and HACCP guidelines. The FOH Supervisor / Driver works closely with culinary leadership, pantry teams, and site management to deliver high-quality, cost-effective food service operations while supporting training, operational standards, and continuous improvement initiatives.

Success Criteria

• Deliver exceptional customer service and maintain strong client relationships
• Ensure timely and accurate food and supply deliveries to all assigned locations
• Build and lead an engaged and customer-focused FOH team
• Address and resolve customer complaints or service issues effectively
• Maintain compliance with all food safety, workplace safety, and HACCP standards
• Demonstrate strong organizational skills and attention to detail
• Effectively manage staff scheduling and assist with hiring and training
• Maintain clean, organized food storage areas and delivery vehicles
• Collaborate effectively with culinary leadership, pantry supervisors, and site teams
• Perform well under pressure while meeting service and delivery deadlines

Ideal Candidate Experience

• Experience in food service operations or food systems with a high school diploma or equivalent
• Valid state driver’s license with a clean and safe driving record
• Experience supervising or leading a team in a service environment
• Strong interpersonal and communication skills
• Ability to multitask and manage multiple operational priorities
• Demonstrated leadership and team-building ability
• Experience addressing customer service concerns and implementing solutions
• Attention to detail and strong organizational skills
• Experience with Microsoft Office and/or Google Workspace preferred
• Current Food Handler card preferred

This role requires a valid Driver’s License and Motor Vehicle Record (MVR) check, as operating a company vehicle is an essential responsibility in this position.

Key Accountabilities

• Supervise and support daily front-of-house and micro kitchen operations
• Ensure high standards of customer service and guest satisfaction
• Drive a delivery vehicle to transport prepared foods, equipment, and supplies to assigned locations
• Perform scheduled deliveries and maintain accurate delivery logs and documentation
• Load and unload containers, hot carts, utensils, and other food service equipment
• Coordinate with executive chefs, pantry supervisors, porters, and site leadership to support operations
• Maintain product rotation, labeling, and cleanliness of walk-ins and storage areas
• Maintain delivery vehicles, including daily cleaning of interior and exterior and monitoring maintenance needs
• Assist with staff scheduling, hiring, onboarding, and training of employees
• Support coverage during staffing shortages and assist with operational needs as required
• Maintain proper product inventory levels and support inventory movement between sites
• Collect and analyze operational data such as customer feedback, service performance, and staff metrics
• Follow all workplace safety, food safety, SERV Safe, and HACCP guidelines and procedures
• Ensure compliance with internal audit standards, policies, and standard operating procedures
• Maintain a clean, safe, and organized work environment at all times

Physical Demands & Work Environment

• Work up to 8 hours per day on feet, excluding breaks
• Ability to lift a minimum of 25 pounds
• Ability to sit or stand for prolonged periods
• Ability to manually move, lift, carry, pull, or push heavy objects or materials
• Ability to stoop, kneel, bend, and reach as required for operational tasks
• Ability to work in both hot and cold environments, including kitchens and refrigerated storage areas
• Ability to work under pressure and meet time-sensitive delivery and service deadlines during peak periods
• Must adhere to workplace dress code and safety standards at all times

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.