FOH Supervisor

ISS; Wilmer (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

ISS Guckenheimer is seeking a Front of House Supervisor for a flexible evening schedule in Wilmer, TX. The role focuses on delivering high-quality food service, supervising micro-kitchen operations, and driving customer satisfaction.

You will support the GM in training, safety, and daily operations to ensure service excellence. The ideal candidate has experience in food systems, strong leadership, and the ability to manage staff in a fast-paced environment while upholding SERV Safe and HACCP

Qualifications

• Experience in food systems required.
• Attention to detail essential.
• Ability to multitask in a fast-paced environment.
• Strong interpersonal skills and communication.
• Ability to give and receive constructive feedback.
• Demonstrated leadership and team-building abilities.

Responsibilities

• Day to day support of all fronts of the house and micro kitchen activities.
• Tasks assigned as needed by the Food Service Manager or General Manager.
• Must comply with all SERV Safe and HACCP programs and standards.
• Building strong customer relationships and delivering customer-centric solutions.
• Develop good customer relationships and address customer service needs.
• Demonstrate an elevated level of accountability and self-awareness.
• Build teams to be customer focused and solutions oriented, all while being flexible in constant change.
• Maintain service standards and CPEs of the client.
• Maintain product inventory to established levels.

Skills

Experience in food systems

Attention to detail

Multitask

Interpersonal skills

Feedback skills

Team leadership

Education

High school diploma or equivalent

Job description

Hourly WageISS Guckenheimer offers a competitive compensation with an hourly pay range for this position it is $32 per hour - $32 per hour per hour.Work HoursThe work hours for this position are Mon - Fri + Weekends, 3:30 pm - 12:00 am.Key PurposeThe FOH Supervisor’s purpose is to drive customer service, employee engagement, safety programs, signage, and provide micro kitchen supervision. They are responsible for satisfying the client and customer's needs by providing high quality, cost-effective food service operations.The FOH Supervisor shall participate and lead in establishing corporate employee training and development programs as instructed by the Food Service Manager or General Manager.Success CriteriaEffective Team buildingSolve any customer complaints or issuesFollow all food safety regulationsStaff schedulingHire and training new employeesKey Areas of Collaboration and InfluenceWork with the GM and Executive Chef on team programming and safety.Work with GM on duties assignedIdeal Candidate ExperienceExperience in food systems with a high school diploma or equivalentAttention to detailAbility to multitaskInterpersonal skillsAbility to give and receive constructive feedbackShows ability to lead a teamKey AccountabilitiesDay to day support of all fronts of the house and micro kitchen activitiesTasks assigned as needed by the Food Service Manager or General ManagerMust comply with all SERV Safe and HACCP programs and standardsBuilding strong customer relationships and delivering customer-centric solutionsDevelop good customer relationships and address customer service needsDemonstrate an elevated level of accountability and self-awarenessBuild teams to be customer focused and solutions oriented, all while being flexible in constant changeMaintain service standards and CPEs of the clientMaintain product inventory to established levelsPhysical Demands & Work EnvironmentWork up to 8 hours a day on your feet, excluding breaksMust be able to lift a minimum of 25lbsCome to work properly dressed according to the dress codeEmployees must be able to work under pressure and time deadlines during peak periodsHSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.