FOH Supervisor

Elevate Entertainment Group; Forney (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Discounts on Movies

Discounts on Attractions

Discounts on Food & Beverage

Job summary

Elevate Entertainment Group is seeking a Front-of-House Supervisor to oversee the venue’s service quality, food and beverage, operations, and maintenance. You will train staff across all roles and ensure a consistently excellent guest experience.

The role requires leadership over shifts, a focus on guest satisfaction, and accountability for standards. Eligible candidates must be 21+, with 1+ year supervisory experience in a full-service restaurant, and availability for holidays and weekends.

Qualifications

• HS Diploma or GED certification required.
• Must be at least 21 years of age.
• Minimum of 1 year full-service restaurant supervisory experience preferred.
• Availability to work during holidays, nights, and weekends with increased hours during peak times.
• Meets Ring Up Program requirements.

Responsibilities

• Provide supervision during assigned shifts.
• Provide cast members and guests with a positive experience and atmosphere.
• Monitor speed of service to ensure a positive guest experience.
• Supervise daily shifts to ensure standards, product quality, and cleanliness is maintained.
• Assist in the training of cast members, including new hires as well as existing team members.
• Assist with cleanliness and organization of the venue.
• Ensure proper cash handling procedures are followed.
• Performs other related duties as necessary or assigned.

Skills

Guest service

Communication

Accountability

Training

Education

HS Diploma or GED

Job description

Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. The Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, and Elevate Rewards. The organization offers a broad slate of activities including movies, bowling, games, and private event hosting. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.

Job Description

The FOH Supervisor assists and provides excellent guest experience to our guests by overseeing the quality and consistency of our service, food and beverage, overall operation, and maintenance of the venue. They are responsible for every job function in the venue and as such must be able to personally perform and train others in every job function and support team members' training.

Responsibilities include but are not limited to:

• The ability to provide supervision during assigned shifts


• Provides cast members, and guests with a positive experience and atmosphere


• Monitors speed of service to ensure a positive guest experience


• Supervise daily shifts to ensure standards, product quality, and cleanliness is maintained


• Assist in the training of cast members, including new hires as well as existing team members


• Assists with cleanliness and organization of the venue


• Ensures proper cash handling procedures are followed


• Performs other related duties as necessary or assigned

Skills + Abilities included but are not limited to:

• Strong written and verbal communication skills


• High guest satisfaction expectations and focus


• Self-motivated and results driven


• Holds self and others accountable to consistently maintain high-performance standards

Education + Experience + Requirements:

• HS Diploma or GED Certification


• Must be at least 21 years of age


• Minimum of 1 year full-service restaurant supervisory experience preferred


• Meets Ring Up Program requirements


• Availability to work during holidays, nights, and weekends with increased hours during peak times

Physical Requirements:

• Prolonged periods of standing, walking, climbing stairs


• Must be able to lift 50 pounds at times


• Competitive Pay and Growth


• Cast Member Perks - discounts on Movies, Attractions, and F&B!

Elevate Entertainment Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.