FOH Attendant

ISS Facility Services - North America; Waltham (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Leave program

Job summary

ISS Facility Services - North America is seeking a hospitality-focused team member to manage front-of-house coffee stations and guest interactions. You will greet guests, maintain clean service areas, and keep products stocked and merchandised to Guckenheimer standards.

Ideal candidates demonstrate passion for customer service, a positive attitude, reliability, clear communication, and the ability to stay calm under pressure during peak periods.

Qualifications

• Must have a passion for customer service.
• Always have a positive attitude
• Be dependable and reliable
• Ability to communicate effectively.
• Ability to smile and keep calm under busy working conditions.

Responsibilities

• Maintain the front of house area and coffee stations while keeping service areas clean and stocked with product.
• Merchandise products in an attractive manner to Guckenheimer standard.
• Greet guests, making them feel welcome.
• Maintain product inventory to established levels.
• Maintain contracted coffee program.
• Restock and rotate products and ensure restocked shelves are attractive.

Job description

Hourly Wage

Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $22.00 per hour - $22.00 per hour.

Work Hours

The work hours for this position are Mon-Fri, 6:30 am - 3:00 pm.

Key Purpose

Maintain the front of house area and coffee stations while keeping service areas clean and stocked with product. Merchandise products in an attractive manner to Guckenheimer standard. Greet guests, making them feel welcome.

Success Criteria

• Arrive on time to all shifts


• Proper uniform; non-slip shoes, name tag


• Professional appearance


• Provide outstanding hospitality


• Don’t be afraid to ask for help!

Key Areas of Collaboration and Influence

• A strong commitment to guest experience


• Always remember safety first.


• Build respectful relationships with all teammates and guests.


• Willingness to take directions from the Chef, Front of the House Manager and Catering Manager


• Build relationships with delivery vendors.

Ideal Candidate Experience

• Must have a passion for customer service.


• Always have a positive attitude


• Be dependable and reliable


• Ability to communicate effectively.


• Ability to smile and keep calm under busy working conditions.

Key Accountabilities

• Maintain product inventory to established levels.


• Maintain contracted coffee program


• Recognize products; accurately restock and rotate products.


• Smile, greet, & serve customers, making them feel welcome.


• Complete necessary HACCP to ensure safe temperature control


• Display merchandise in an attractive manner


• Maintain all MK areas in a neat, clean, and attractive manner.


• Label and display signs for all items.


• Other duties as assigned by management.


• Must follow all safety rules and actively prevent accidents.


• Ensure that all MKs are restocked with adequate product throughout the day.

Physical Demands & Work Environment

• Work up to 8 hours a day on your feet, excluding breaks.


• Must be able to lift a minimum of 25lbs.


• Come to work properly dressed according to the dress code.


• Employees must be able to work under pressure and time deadlines during peak periods.

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.