FOH Shift Leader: Lead Service, Drive-Thru & Flexible Scheduling

chick-fil-a; Salem (OR); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

FREE FOOD every shift you work

Competitive pay

Flexible scheduling

Health, dental and vision insurance contributions

Scholarship opportunities

Job summary

A renowned restaurant chain is seeking a Front of House Manager to lead and motivate the team in Salem, Oregon. Responsibilities include overseeing team performance, ensuring exceptional customer service, and coordinating front counter and drive-thru operations. Candidates should have a high school diploma and previous experience in kitchen management or hospitality. The position offers competitive pay, flexible scheduling, and a fun work environment with additional benefits like free food and scholarship opportunities.

Qualifications

• Previous experience in a kitchen management or leadership role, preferably in the restaurant or hospitality industry.
• Strong knowledge of back of the house operations including food preparation and cooking techniques.
• Ability to work flexible shifts based on the needs of the restaurant.

Responsibilities

• Lead and motivate the front of the house team to ensure smooth operations during the shift.
• Ensure exceptional customer service by addressing guest needs and resolving issues.
• Manage shift schedules and labor allocation to maintain adequate staffing.

Skills

Leadership

Customer Service

Problem Solving

Communication

Education

High school diploma or equivalent

Job description

Reports to:FOHManager & Director

Responsibilities:

• Team Leadership: Lead and motivate the front of the house team, including cashiers, hosts/hostesses, and dining room attendants. Provide clear direction, delegate tasks, and ensure smooth operations during theshift.
• Customer Service: Ensure exceptional customer service by greeting guests, addressing their needs, and resolving any issues or complaints. Train and coach team members to deliver the Chick-fil-A standard of service and hospitality.
• Front Counter Operations: Oversee front counter operations, including order taking, cash handling, and order accuracy. Ensure prompt and efficient service to maintain optimal service times.
• Drive-Thru Operations: Coordinate and manage drive-thru operations to ensure speedy and accurate order taking, payment processing, and delivery of orders. Monitor and address any issues related to drive-thru efficiency and customer satisfaction.
• Dining Room Management: Ensure cleanliness, organization, and maintenance of the dining area. Monitor dining room flow, cleanliness, and customer comfort. Address any issues promptly.
• ShiftManagement: Manageshift schedules, breaks, and labor allocation to ensure adequate staffing levels and smooth operations. Monitor and control labor costs while maintaining exceptional service standards. Responsible for opening or closing of the restaurant.
• Cash Handling: Oversee cash handling procedures, including cash register reconciliation, safe counts, and deposit preparation. Ensure accuracy and adherence to cash handling policies and procedures.
• Safety and Sanitation: Maintain a safe and clean work environment by enforcing food safety and sanitation standards. Monitor compliance with health and safety regulations and take appropriate actions to address any concerns.
• Communication: Effectively communicate with team members, managers, and other departments to ensure efficient operations and resolve any issues or challenges that arise during theshift, including drive-thru operations.
• Reporting and Documentation: Maintain accurate records and reports related to sales, labor, customer feedback, and any operational issues. Provide necessary reports to the Front of the House Manager and Director.

Requirements:

• High school diploma or equivalent.
• Previous experience in a kitchen management or leadership role, preferably in the restaurant or hospitality industry.
• Strong knowledge of back of the house operations, including food preparation, cooking techniques, and kitchen safety procedures.
• Proficiency in managing inventory, placing orders, and controlling costs.
• Excellent leadership and team-building skills.
• Strong problem-solving and decision-making abilities.
• Knowledge of food safety and sanitation regulations.
• Ability to work flexible shifts, including mornings, evenings, weekends, and holidays, based on the needs of the restaurant.
• Proficient computer skills and familiarity with restaurant management systems.

Benefits:

• A fun work environment where you can positively influence others
• Competitive pay
• FREE FOOD every shift you work - up to over $3,000 annual benefit!
• Flexible scheduling
• Closed on Sundays
• Scholarship opportunities - $1,500, $2,500 and $25,000 amounts available to earn
• Health, dental and vision insurance contributions to active plan participants
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goal

Chick-fil-a Kuebler Gateway provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own content and policies.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.